IT Support Technician – Elections / Voting Equipment Elections Support Specialist (EVID)

Tryfacta, Inc.; Town of Florida (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Tryfacta, Inc. is seeking an Elections Support Specialist (EVID) for a client in Doral, Florida. This is a temporary contract assignment with duties focused on technical support for voting equipment and networks.

The role involves setup for Early Voting, on-site troubleshooting, and rapid response to issues on Election Day, requiring strong communication and multitasking abilities. Occasional overtime may be needed.

Qualifications

• Good verbal and written communication skills.
• Ability to understand and follow written and oral instructions.
• Ability to work independently and in a team.
• Proficiency with Microsoft Office.

Responsibilities

• Assist with mock training and site setup.
• Prepare VET equipment and supplies for distribution.
• Early Voting site setup.
• Maintain voting equipment and systems (EViD, DS200, ExpressVote, Ballot printers, and smartphones).
• Troubleshoot network connectivity issues.
• Compile data on election equipment (serial numbers) per Early Voting site.
• Answer support on mobile phone.
• Resolve support tickets on mobile chats (via Teams).
• Election Day EViD support (troubleshoot issues).
• Diagnose, resolve, and document hardware and software issues.
• Provide support as required until task completion.
• Ensure consumables are maintained (Ballot paper, toner, drums).
• Prepare reports such as inventory updates and job status reports.

Skills

Registered voter

Strong communication

Oral & written instructions

Independent worker

Team player

Multitasking

Data entry

Problem solving

Electrical setup basics

Microsoft Office

Tools

Microsoft Office

Job description

About US

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)! Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

About US

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)! Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary

Tryfacta is seeking a Elections Support Specialist (EVID) for our client in Doral, FL 33172. This is a temporary contract assignment. If you meet the qualifications listed below and are interested,

Position Title: Elections Support Specialist (EVID)

Location: Doral, FL 33172

Duration: Approx. 2 months

Work Schedule: 8.00 AM to 5.00 PM | must be able to work overtime on very short notice

Responsibilities for this position include, but are not limited to:

Information Technology | Section: EVID

Nature Of Work

This position will be responsible for technical support during Early Voting and Election Day. This position is responsible for performing a variety of technical troubleshooting for EViDs, Ballot-on-Demand (BOD) Printers, DS200, Expressvote, and MiFi's. This position is also responsible for troubleshooting network problems, diagnosing and resolving hardware or software issues.

Illustrative Tasks

• Participation and assistance with mock training.
• Prepares VET equipment and supplies for distribution.
• Early Voting site setup.
• Maintaining functional voting equipment and systems ( EViD, DS200, ExpressVote, Ballot printers, and smartphone).
• Troubleshoot network connectivity issues.
• Compiling data on election equipment (i.e serial numbers) per assigned Early Voting site.
• Answer support on mobile phone.
• Resolve support tickets on mobile chats (via Teams).
• Election Day EViD support (troubleshoot any EViD issues)
• Diagnose, resolve, and document hardware and software issues.
• Provide support as required until task completion.
• Ensure consumables are maintained (Ballot paper, toner, and drums).
• Prepares reports such as inventory updates and job status reports, as required.

To be considered for this position, you should have: [ Skills, Education, or Experience]

Knowledge/Skills/Abilities

• Registered voter (preferred)
• Strong communication skills, both verbal and written.
• Ability to understand and carry out oral and written instructions.
• Ability to deal with the public in a tactful and courteous manner.
• Ability to work both independently and within a team environment.
• Ability to prioritize and multi-task.
• Ability to perform data entry upon request.
• Ability to problem solve.
• Basic knowledge in electrical setup and battery backups for computer equipment.
• Proficiency with Microsoft Office (Outlook, Word, Excel, MS Teams)
• Proficiency smartphone/tablet
• Technical savvy (preferred)

Tryfacta is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.