IT Support Technician - Client Care & Hardware

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

Johns Hopkins Medicine in Baltimore is seeking an IT Support Technician to help evaluate customer needs and resolve hardware and software issues. You will install and maintain computing devices and related software, ensuring operations and user accessibility. Communication with customers and team members will ensure updates and timely resolution of technical problems.

This role emphasizes confidentiality, accuracy, and collaboration across diverse teams to deliver patient-centered IT services.

Qualifications

• High School Diploma or GED required.
• Less than 2 years IT support experience required.
• Excellent written and verbal communication with confidentiality and diplomacy.
• Proficient with Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Ability to follow clear directions and procedures and identify process improvements.
• Detail-oriented and self-directed with data integrity in mind.
• Maintains confidentiality and prioritizes patient and staff well-being.
• Works well in diverse teams to provide patient-centered care.
• Follows established protocols and reports compliance issues to supervisor.
• Decision making guided by general instructions with some interpretation.
• Solves basic administrative and operational challenges within defined parameters.

Responsibilities

• Provides technical support by evaluating customer needs and resolving hardware and software issues.
• Installs and maintains computing devices and related software, ensuring operations and user accessibility.
• Communicates with customers and team members to ensure updates and resolution of technical problems.

Skills

MS Office

Education

High School Diploma/GED

Job description

Johns Hopkins Medicine in Baltimore is seeking an IT Support Technician to help evaluate customer needs and resolve hardware and software issues. You will install and maintain computing devices and related software, ensuring operations and user accessibility. Communication with customers and team members will ensure updates and timely resolution of technical problems.

This role emphasizes confidentiality, accuracy, and collaboration across diverse teams to deliver patient-centered IT services.