IT Support Technician

Move Vertical; Charleston (SC); On-site; USD 42,000 - 65,000; Full time

Job summary

Move Vertical in Charleston, SC is seeking an IT Support Technician to provide Tier 1–2 helpdesk support for clinical and administrative staff across the health system. The role involves troubleshooting desktops, laptops, printers, and mobiles; configuring devices; assisting with Microsoft 365 apps; and maintaining secure patient data in line with HIPAA policies.

Strong customer service and clear documentation are essential as you help users and participate in onboarding, asset management, and

Qualifications

• High school diploma or GED required.
• HIPAA training/certificate required.
• Basic understanding of computer hardware, software, and networking.
• Experience troubleshooting Windows computers.
• Familiarity with Microsoft 365 applications including Outlook, Teams, Word, and Excel.
• Strong customer-service and communication skills.
• Ability to troubleshoot technical issues logically and independently.
• Ability to document work accurately in a ticketing system.
• Ability to maintain confidentiality when working around patient and healthcare information.
• Associate degree or technical certificate or coursework in IT or related field.
• 1+ year of help desk, desktop support, or technical support experience.
• Healthcare IT experience.
• Experience with Active Directory and user-account administration.

Responsibilities

• Provide Tier 1 and basic Tier 2 technical support to healthcare employees and staff.
• Troubleshoot desktop computers, laptops, monitors, printers, scanners, and mobile devices.
• Install, configure, deploy, and replace computers and other IT equipment.
• Troubleshoot Windows operating systems and common business applications.
• Assist users with password resets, account-access issues, and basic Microsoft 365 applications.
• Support network connectivity, Wi-Fi, printers, and peripheral devices.
• Respond to help desk tickets and document troubleshooting steps and resolutions.
• Escalate complex technical issues to the appropriate IT support team.
• Assist with employee onboarding and offboarding, including workstation and account setup.
• Maintain accurate equipment and asset records.
• Follow established cybersecurity, privacy, and information-security procedures.
• Provide professional technical assistance to clinical and non-clinical users.
• Protect confidential patient and organizational information in accordance with HIPAA requirements.

Skills

Customer service

Communication

Troubleshooting

Documentation

Confidentiality

Education

High school diploma or GED

HIPAA training/certificate

Associate degree or technical certificate in IT or related field

Tools

Active Directory

Microsoft 365

Ticketing system

Job description

We areseeking an IT Support Technician to provide technical support to clinical and administrative staff throughout the health system.

This position is responsible for troubleshooting hardware, software, network connectivity, user-access, and peripheral issues in a fast-paced healthcare environment. The ideal candidate is dependable, customer-service focused, technically capable, and comfortable supporting users with varying levels of technical experience.

Primary Responsibilities

• Provide Tier 1 and basic Tier 2 technical support to healthcare employees and staff
• Troubleshoot desktop computers, laptops, monitors, printers, scanners, mobile devices, and related peripherals
• Install, configure, deploy, and replace computers and other IT equipment
• Troubleshoot Windows operating systems and common business applications
• Assist users with password resets, account-access issues, and basic Microsoft 365 applications
• Support network connectivity, Wi-Fi, printers, and peripheral devices
• Respond to help desk tickets and document troubleshooting steps and resolutions
• Escalate complex technical issues to the appropriate IT support team
• Assist with employee onboarding and offboarding, including workstation and account setup
• Maintain accurate equipment and asset records
• Follow established cybersecurity, privacy, and information-security procedures
• Provide professional technical assistance to clinical and non-clinical users
• Protect confidential patient and organizational information in accordance with HIPAA requirements
• Travel between nearby healthcare facilities may occasionally be required
• Perform other IT support duties as assigned

Basic Qualifications

• High school diploma or GED required
• Current HIPAA training/certificate required
• Basic understanding of computer hardware, software, and networking
• Experience troubleshooting Microsoft Windows computers
• Familiarity with Microsoft 365 applications including Outlook, Teams, Word, and Excel
• Strong customer-service and communication skills
• Ability to troubleshoot technical issues logically and independently
• Ability to document work accurately in a ticketing system
• Ability to maintain confidentiality when working around patient and healthcare information

Preferred Qualifications

• Associate degree, technical certificate, or coursework in Information Technology, Computer Science, Information Systems, or a related field
• 1+ year of help desk, desktop support, or technical support experience
• Healthcare IT experience
• Experience with Active Directory and user-account administration