IT Support Specialist II – Client & Tech Helpdesk

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

Johns Hopkins Medicine is seeking an IT Support professional to assess customer needs and resolve hardware and software issues. You will install and maintain computing devices, ensuring operations and user accessibility, and communicate with customers and team members to drive updates and issue resolution.

The role involves handling service requests, supporting computing devices and software, and collaborating on major projects within a patient-centered care environment.

Qualifications

• High School Diploma/GED or equivalent required.
• 2+ years of experience in IT support or a related field is required.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook) and able to maintain data confidentiality.

Responsibilities

• Provide technical support by evaluating customer needs and resolving hardware and software issues.
• Install and maintain computing devices and related software to ensure operations and user accessibility.
• Communicate with customers and team members to ensure updates and resolution of technical problems.
• Handle service requests and collaborate on major projects.

Skills

Microsoft Office

Communication skills

Education

High School Diploma/GED or equivalent

Job description

Johns Hopkins Medicine is seeking an IT Support professional to assess customer needs and resolve hardware and software issues. You will install and maintain computing devices, ensuring operations and user accessibility, and communicate with customers and team members to drive updates and issue resolution.

The role involves handling service requests, supporting computing devices and software, and collaborating on major projects within a patient-centered care environment.