Campus Tech Support & Training Assistant

New Mexico Highlands University Portal; Las Vegas (NM); On-site; USD 15,000 - 18,000; Part time

Benefits offered by this job

Evening & weekend shifts

Job summary

New Mexico Highlands University in Las Vegas, NM seeks a Technician Assistant Aide to provide end-user IT support in a professional, customer-focused manner. The role includes cross-training across the department and may require evenings and weekend shifts.

Responsibilities cover hardware/software support, creating documentation, assisting with the Help Desk and AV services, and delivering training materials.

Qualifications

• College student at NMHU enrolled with a minimum of six (6) credit hours.
• High School Diploma or GED.
• Some clerical/office experience.

Responsibilities

• End User Support – provides end-user support of NMHU technology equipment including technical and functional use of equipment and software, provides communications and updates both during and through work order closure.
• Technical support – provides hardware and software support including installation, operation, monitoring, crewing, maintenance, problem analysis, troubleshooting, problem resolution, and documentation.
• Administrative Duties – attends meetings, creates and updates documentation, departmental and team processes, updates functional databases, and updates and maintains calendars and schedules as required.
• Working with the ITS Service Management System – uses, updates, and maintains work orders in the IT Service Management System in accordance with departmental procedures.
• Provides Level 1 & 2 technical support.
• Develops training material, and provides training to end-users.
• Crews classes and meetings hosted on Zoom.
• Assists with routing calls for the University Switchboard.
• Assists with lab coverage in the Purple Pub computer lab.
• Performs other duties as assigned.

Education

College student at NMHU enrolled with a minimum of six (6) credit hours

High School Diploma or GED

Tools

Windows

Mac OS

Brightspace

ZOOM

Job description

New Mexico Highlands University in Las Vegas, NM seeks a Technician Assistant Aide to provide end-user IT support in a professional, customer-focused manner. The role includes cross-training across the department and may require evenings and weekend shifts.

Responsibilities cover hardware/software support, creating documentation, assisting with the Help Desk and AV services, and delivering training materials.