Technician Assistant Aide II

PeopleAdmin, Inc.; Las Vegas (NM); On-site; USD 15,000 - 18,000; Part time

Benefits offered by this job

Evening & weekend shifts

Job summary

New Mexico Highlands University in Las Vegas, NM seeks a Technician Assistant Aide to provide end-user IT support in a professional, customer-focused manner. The role includes cross-training across the department and may require evenings and weekend shifts.

Responsibilities cover hardware/software support, creating documentation, assisting with the Help Desk and AV services, and delivering training materials.

Qualifications

• College student at NMHU enrolled with a minimum of six (6) credit hours.
• High School Diploma or GED.
• Some clerical/office experience.

Responsibilities

• End User Support – provides end-user support of NMHU technology equipment including technical and functional use of equipment and software, provides communications and updates both during and through work order closure.
• Technical support – provides hardware and software support including installation, operation, monitoring, crewing, maintenance, problem analysis, troubleshooting, problem resolution, and documentation.
• Administrative Duties – attends meetings, creates and updates documentation, departmental and team processes, updates functional databases, and updates and maintains calendars and schedules as required.
• Working with the ITS Service Management System – uses, updates, and maintains work orders in the IT Service Management System in accordance with departmental procedures.
• Provides Level 1 & 2 technical support.
• Develops training material, and provides training to end-users.
• Crews classes and meetings hosted on Zoom.
• Assists with routing calls for the University Switchboard.
• Assists with lab coverage in the Purple Pub computer lab.
• Performs other duties as assigned.

Education

College student at NMHU enrolled with a minimum of six (6) credit hours

High School Diploma or GED

Tools

Windows

Mac OS

Brightspace

ZOOM

Job description

Please see Special Instructions for more details.

The Highlands Career Services Center, located in the Felix Martinez Building, Room 230, provides assistance with your on-campus job application, cover letter, resume, interviewing strategies, as well as offer suggestions on student jobs that are related to your academic major, career interests, and skills. The Career Center offers free services to all NMHU students and alumni via in-person, online at www.nmhu.edu/careerservices , or by calling [phone] or emailing [e-mail] to schedule a phone session or Zoom video conferencing session.

NMHU Student Jobs

A part-time job on-campus offers a great way for you to earn money to help pay for school as well as to get a jump start on your career track. Student employment allows you to acquire work experience, transferable job skills, self-confidence, and develop a network of professional contacts for your future career. On-campus jobs include departmental, federal/state work-study, and graduate assistantships (GA) in non-academic departments. Keep in mind that each department makes their own hiring decisions, therefore students are not placed in a job or guaranteed a job.

Position Information

Position Title

Department

Department Summary

The Technician Assistant Aide’s role is to provide end-user support in a professional manner, with the highest regard for customer service. The Technician Assistant Aide will be cross-trained in multiple areas of the department and assigned according to department needs. Job may require evening and weekend shift work.

General Job Description

Job descriptions may include varied and complex duties involving a high degree of responsibility and judgment. May supervise or regularly lead activities of other student employees. Usually requires considerable training or equivalent experience in a specialized or technical field. Skills and/or Duties:

• Designing graphics
• Marketing through Social Media
• Aggregating Data
• Facilitating Groups
• Generating Admissions
• Conduct Presentations
• Managing confidential information
• Utilizing 2nd language proficiency
• Maintain regular attendance
• Perform other job duties as assigned

Specific Duties

• End User Support – provides end-user support of NMHU technology equipment including technical and functional use of equipment and software, provides communications and updates both during and through work order closure.
• Technical support – provides hardware and software support including installation, operation, monitoring, crewing, maintenance, problem analysis, troubleshooting, problem resolution, and documentation.
• Administrative Duties – attends meetings, creates and updates documentation, departmental and team processes, updates functional databases, and updates and maintains calendars and schedules as required.
• Working with the ITS Service Management System – uses, updates, and maintains work orders in the IT Service Management System in accordance with departmental procedures.
• Handles confidential information with discretion.
• Ongoing Professional Development – attends institutional and departmental training, attends departmental cross-training, attends product demos, and reads professional journals to keep informed of technology enhancements.
• Provides technology support at Help Desk, AV Support, and other areas of the department.
• Develops training material, and provides training to end-users.
• Crews classes and meetings hosted on Zoom.
• Assists with routing calls for the University Switchboard.
• Assists with lab coverage in the Purple Pub computer lab.
• Provides Level 1 & 2 technical support.
• Performs other duties as assigned.

Minimum Qualifications

Education

• College student at NMHU enrolled with a minimum of six (6) credit hours
• High School Diploma or GED

Experience

• Some clerical/office experience

Preferred Qualifications

• Experience installing, troubleshooting, and maintaining classroom technology equipment.
• Experience providing technical customer service, in person, and by phone and email.
• Experience using Windows and Mac OS.
• Experience using Brightspace and ZOOM.
• Excellent communication skills.
• Excellent customer service skills.
• Ability to be proactive.
• Experience troubleshooting common audio visual and/or computer problems.

Physical Demands

• Lifting a minimum of 30 pounds – Occasionally
• Standing – Frequently
• Walking – Frequently
• Bending – Frequently
• Squatting – Frequently
• Climbing – Occasionally
• Kneeling – Frequently
• Repetitive hand motion – Frequently
• Sitting – Frequently
• Prolonged use of computer – Frequently

Hourly Rate

Hourly Rate $11.00/ Hour

Employment Term

Employment Term Fall - 2021, Break - 2021

Work Location/Campus Center

Work Location/Campus Center Las Vegas, NM Campus

Posting Number

Posting Number S0834P

Desired Start Date

Desired Start Date 08/10/2021

Special Instructions Summary

The Highlands Career Services Center, located in the Felix Martinez Building, Room 230, provides assistance with your on-campus job application, cover letter, resume, interviewing strategies, as well as offer suggestions on student jobs that are related to your academic major, career interests, and skills. The Career Center offers free services to all NMHU students and alumni via in-person, online at www.nmhu.edu/careerservices , or by calling [phone] or emailing [e-mail] to schedule a phone session or Zoom video conferencing session.

EEO Statement

New Mexico Highlands University is an affirmative action, equal opportunity employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identiy, national origin, age, veteran status, disability, or any other protected class. We are committed to the University values of diversity, accessiblity, excellence, and responsiveness. For disabled access or services call 505-454-3242 or email [e-mail]

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Supplemental Questions

Required fields are indicated with an asterisk (*).

• Are you available to work in the evening (6 pm to 10 pm)?
  • Yes
  • No