IT Support Specialist (on-site)

CFS; Suffield (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Retirement plan with match

Profit sharing

Job summary

CFS is seeking an IT Support / Field Technician to deliver hands-on IT support across multiple facilities within a defined territory. You will travel frequently to sites, troubleshoot hardware, software, and network issues, and learn across standard IT and industry-specific systems.

A 2+ year background in IT support and strong communication are required. This role includes weekly HQ travel initially and offers strong benefits, including a retirement plan with match and profit sharing, and

Qualifications

• 2+ years of IT support/field experience required or preferred.
• Experience in Windows environments, especially Office 365.
• Excellent communication and ability to solve problems independently.
• Willingness to travel frequently within the territory and to HQ weekly initially. Cloud experience a plus.

Responsibilities

• Provide hands-on IT support at multiple company facilities within the territory.
• Travel frequently to sites for troubleshooting hardware, software, and network issues.
• Learn, support, and resolve issues across standard IT and industry-specific systems.
• Collaborate with HQ team with weekly travel to HQ initially and act as a field IT resource.

Skills

Communication

Independent problem solving

Willingness to travel

Cloud experience

Tools

Windows OS

Office 365

Job description

IT Support / Field Technician

Expected salary: $60,000-$75,000

Why Take the role of IT Support/Field Technician?

• Join a stable, growing company with diverse operations and a uniquely varied IT environment
• Escape typical corporate IT silos – support fascinating systems and interact with people across all levels
• Make a direct, hands‑on impact supporting a key operational territory experiencing significant growth
• Work with a collaborative team, enjoy strong benefits (including retirement plan with match & profit sharing), and find opportunities for professional growth

What will the IT Support/Field Technician do?

• Provide hands‑on IT support at various company facilities within a specific operational territory
• Travel frequently to sites for troubleshooting hardware, software, and network issues
• Learn, support, and problem‑solve across standard IT and unique, industry‑specific systems
• Collaborate with the main HQ team (includes required weekly travel to HQ initially)
• Work independently in the field, serving as a key IT resource for your territory

What are the requirements for the IT Support/Field Technician role?

• Mid to upper‑level IT Support/Field experience (2+ years preferred)
• Experience in Windows environments specifically with Office 365
• Excellent communication and independent problem‑solving skills
• Willingness to travel frequently in territory & travel to HQ weekly initially. Living near the territory highly preferred
• Cloud experience a plus