IT Support Technician (1st/2nd Line) – 28h/Week, NY

MiQ; New York (NY); On-site; USD 108,886,000 - 114,616,000; Part time

Benefits offered by this job

In-office four days per week

Contract role

Job summary

MiQ is seeking an IT Support Technician (1st/2nd line) to provide responsive, user-focused support across the New York office and the wider US region. The role is 28 hours per week with four days in the office, located in New York, NY.

Responsibilities include end-user support, onboarding, hardware provisioning, SaaS administration (Google Workspace, Okta, Slack, Zoom), and handling 1st line requests across the US using approved platforms. Strong communication is essential.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer-service mindset and the ability to explain technical issues clearly and calmly.
• Ability to prioritise work, follow established procedures, and manage multiple tickets or assignments.
• Strong attention to detail, documentation, follow-through, and ownership.
• Ability to work effectively in an agile environment.

Responsibilities

• Act as the first point of contact through the ticketing system and in-person assistance.
• Log, categorise, prioritise, troubleshoot, resolve, and follow up on incidents and requests in line with service expectations.
• Provide clear, patient technical guidance to non-technical users and maintain ownership until resolution or a confirmed handover.
• Document symptoms, troubleshooting steps, resolution details, and escalation notes accurately.
• Provide onsite 1st line support for the New York office and remote 1st line support across the US region.

Skills

Communication skills

Customer service mindset

Ticketing / multitasking

Documentation

Agile working

Efficiency mindset

Can-do attitude

Curiosity

Judgement

MiQ values

Tools

MDM solution

Anti-virus

Google Workspace

Okta

JumpCloud

Jamf

Slack

Zoom

Job description

MiQ is seeking an IT Support Technician (1st/2nd line) to provide responsive, user-focused support across the New York office and the wider US region. The role is 28 hours per week with four days in the office, located in New York, NY.

Responsibilities include end-user support, onboarding, hardware provisioning, SaaS administration (Google Workspace, Okta, Slack, Zoom), and handling 1st line requests across the US using approved platforms. Strong communication is essential.