IT Support I

Kens Foods Inc; Marlborough (MA); On-site; USD 75,000 - 85,000; Full time

Job summary

Kens Foods Inc. is seeking an IT Support I to provide end-user support, installation, maintenance, and troubleshooting across local and remote sites. The role follows a standard 8 AM – 5 PM EST schedule to support manufacturing operations.

Requirements include a High School Diploma or GED, 3–5 years IT experience, and basic Active Directory knowledge. Salary ranges between $75,000 and $85,000 per year, with visa sponsorship not available at this time.

Qualifications

• High School Diploma or GED; 3–5 years IT experience; basic Active Directory experience; experience supporting end-users in a corporate environment.

Responsibilities

• Provide first level IT support for networking and application issues; document requests in the Help Desk system.
• Install, configure, and troubleshoot computers, peripherals, software, OS, and network connectivity.
• Maintain accurate documentation and adherence to site IT operations standards.
• Support warehouse and production systems, RF devices, and networked printers.
• Liaise with Engineering for PLC/manufacturing support and assist remote site users.

Skills

Problem solving

Independent work

Teamwork

Physical stamina

Education

High School Diploma or GED

Tools

Windows OS

Active Directory

PC hardware

Help Desk software

Job description

The IT Support I will be responsible for end user support, installation, implementation, maintenance, troubleshooting, and administration of the company’s computer network, Internet, and other IT assets for both local and remote sites. The individual will regularly work an 8 AM – 5 PM EST schedule to facilitate site coverage to support manufacturing operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following:

• Provide first level support for networking and application issues; use discretion on when to lift complex problems to the appropriate groups or staff.
• Maintain accurate documentation and ensure adherence to standards for site IT operations.
• Diagnose and resolve computer problems and requests from users in a timely manner and accurately record such requests into the Help Desk system.
• Commitment to safety begins with management. Managers and frontline supervisors are accountable for creating and maintaining a culture of Safety and assuring a safe work environment.
• Install, configure and troubleshoot computers, computer related peripheral hardware, software, operating systems and network connectivity.
• Responsible for exercising independent judgement and proactively managing high severity and priority incidents from identification to resolution and escalation to appropriate group
• Provide on-site interface support for 3 rd party vendors for: Security systems, video, cabling, Wi-Fi, maintenance and other system based services.
• Act as remote eyes/hands for network engineering to troubleshoot site issues. Provide first line of support to site for performance related issues.
• Provide warehouse and production system support for wireless printers, wired devices and RF handhelds.
• Provide operating support for remote warehouse(s), including but not limited to networking, RF gun support, RF infrastructure support, printing, etc.
• Liaise to Engineering to provide PLC/manufacturing support.
• Good knowledge of Smartphone device setup, troubleshooting, upgrading, etc.
• Work independently with hardware and software vendors to resolve issues.
• Familiar with networking concepts and PC connectivity troubleshooting.
• Ability to lift 40+ pounds – move PCs, monitors, boxes, etc.
• Record, track and maintain equipment inventory.

EDUCATION and/or EXPERIENCE

High School Diploma or GED; hands‑on experience with PC software installation and troubleshooting preferred; 3-5 years’ IT experience; basic Active Directory experience (computer/user setup, etc.); experience supporting end‑users in a corporate environment.

SKILLS AND ABILITIES

• Solid experience in Windows OS support in a Microsoft‑based environment
• Able to work independently as well as with a team

The salary for this position is determined by a combination of experience, skills, and education level. The compensation range is $75k-85k annually.

At this time, we are not able to consider candidates who require, or may require, current or future visa sponsorship. This may include, but is not limited to, candidates in F-1/OPT, CPT, H-1B, TN, E-3, H-4 EAD, or similar temporary work-authorized visa statuses.

Travel Required

No .

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.