IT Support Technician

TÜV SÜD; Wakefield (MA); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health benefits

PTO 17 days

401(k) match

Life/Disability insurance

Tuition reimbursement

Job summary

TÜV SÜD America Inc. is seeking an IT Support Specialist to provide on-site and remote support for the Americas, covering hardware, software, and phone systems.

You will deploy and maintain end-user devices, manage inventories, and resolve technical issues while collaborating with regional and global IT teams. The role emphasizes strong communication, documentation, and customer service, with hybrid work and opportunities to participate in IT projects and rollouts across multiple sites.

Qualifications

• 1–3 years of end-user technical support in a Microsoft/Multi-platform environment.
• Working knowledge of Windows 10, Microsoft Office, Active Directory, and basic server tools.
• Ability to troubleshoot end-user hardware, software, and security issues with sound judgment and attention to detail.
• Strong communication and customer-service skills, including clear technical documentation and follow-through.
• Bachelor’s degree in Computer Science or related field preferred.

Responsibilities

• Provide on-site and remote technical support to employees across the Americas for hardware, software, and telephone systems.
• Configure, deploy, upgrade, and maintain end-user devices with accurate inventory records.
• Investigate and resolve technical and security issues, including malware alerts; escalate complex incidents as needed.
• Support Microsoft-based environments and internal applications; serve as a knowledgeable contact for tools.
• Participate in IT projects, hardware rollouts, and system improvements with IT team members.
• Document support activity and solutions; communicate timely updates to stakeholders.
• Identify local equipment and maintenance needs; align IT plans with corporate strategy.

Skills

End-user support

Communication

Teamwork

Documentation

Customer service

Education

Bachelor's degree

Tools

Windows 10

Active Directory

Microsoft Office

Bomgar Remote Support

Vonage

Help desk tickets

Job description

At TÜV SÜD we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD.

At TÜV SÜD, our IT teams help colleagues stay connected, productive, and secure. As an IT Support Specialist, you will provide responsive technical support to users across the Americas and collaborate with regional and global IT teams to support reliable day-to-day operations.

Your Tasks

• Provide on-site and remote technical support to employees across the Americas for hardware, software, and telephone systems.
• Configure, deploy, upgrade, and maintain end-user devices while keeping accurate hardware and software inventory records.
• Investigate and resolve technical and security issues, including malware alerts, and elevate complex incidents as needed.
• Support Microsoft-based environments and selected internal applications, becoming a knowledgeable point of contact for assigned tools.
• Participate in IT projects, hardware rollouts, and system improvements in coordination with other IT team members.
• Document support activity and solutions, communicate timely updates, and deliver professional service to internal stakeholders.
• Identify local equipment and maintenance needs and help align IT plans and budget inputs with corporate IT strategy.

Your Qualifications

• 1–3 years of experience in end-user technical support within a Microsoft server and multi-platform environment.
• Working knowledge of Windows 10, Microsoft Office, Active Directory, and basic server administration tools.
• Ability to troubleshoot end-user hardware, software, and common IT security issues with sound judgment and attention to detail.
• Strong communication and customer-service skills, including clear technical documentation and follow-through.
• Ability to prioritize multiple requests and work effectively both independently and as part of a team.
• Bachelor’s degree in Computer Science or a related field preferred.
• Experience with cabling, Vonage, Bomgar Remote Support, help desk ticketing systems, multisite support, or device rollouts preferred.

What We Offer

• Health and wellbeing: Medical, dental, and vision coverage; company HSA contributions on eligible plans; and an Employee Assistance Program.
• Time off: 17 days of PTO in the first full year, increasing with tenure, plus seven paid holidays and up to three floating personal days based on hire date.
• Retirement: 401(k) plan with a company match equal to 50% of the first 6% of employee contributions.
• Insurance and family leave: Company-paid basic life, AD&D, and short- and long-term disability coverage, plus paid parental and maternity leave.
• Development and community: Tuition reimbursement up to $5,000 annually, LinkedIn Learning, professional development, and up to eight hours of company-sponsored volunteer time.

Additional Information

• Full-time position with a hybrid work arrangement.
• Anticipated hourly base pay: $29–$33. Actual pay will depend on relevant experience, training, qualifications, and internal equity.
• TÜV SÜD America is an equal opportunity employer. We welcome applicants from all backgrounds and experiences and provide reasonable accommodations for qualified individuals.
• Benefits are subject to applicable eligibility requirements and official plan documents.

Equal Opportunity Employer - Disability and Veteran

TÜV SÜD America, Inc. is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.

Work Area: Digital, IT, IT Security & Safety

Country/Region: United States

Job Location: Wakefield

Working Model : Hybrid

Employment Type: Full time / regular

Company: TÜV SÜD America Inc.

Org Unit Code

Requisition ID: 8100