IT Support Technician

TUV SUD America; Wakefield (MA); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

401(k) match

Tuition reimbursement

Professional development

Job summary

TUV SUD America is seeking an IT Support Specialist to provide on-site and remote technical support to employees across the Americas, handling hardware, software, and telephone systems. You’ll deploy and maintain end-user devices, manage inventories, and escalate complex issues as needed.

The role focuses on Microsoft-based environments, collaboration with regional/global IT teams, and contributing to IT projects and system improvements.

Qualifications

• 1-3 years of experience in end-user technical support within a Microsoft server and multi-platform environment.
• Working knowledge of Windows 10, Microsoft Office, Active Directory, and basic server administration tools.
• Ability to troubleshoot end-user hardware, software, and common IT security issues with sound judgment and attention to detail.

Responsibilities

• Provide on-site and remote technical support to employees across the Americas for hardware, software, and telephone systems.
• Configure, deploy, upgrade, and maintain end-user devices while keeping accurate hardware and software inventory records.
• Investigate and resolve technical and security issues, including malware alerts, and elevate complex incidents as needed.
• Support Microsoft-based environments and selected internal applications, becoming a knowledgeable point of contact for assigned tools.
• Participate in IT projects, hardware rollouts, and system improvements in coordination with other IT team members.
• Document support activity and solutions, communicate timely updates, and deliver professional service to internal stakeholders.
• Identify local equipment and maintenance needs and help align IT plans and budget inputs with corporate IT strategy.

Skills

Customer service

Troubleshooting

Documentation

Education

Bachelor's degree in Computer Science or related field

Tools

Windows 10

Active Directory

Microsoft Office 365

Bomgar Remote Support

Vonage

Job description

At TUV SUD we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TUV SUD.

At TUV SUD, our IT teams help colleagues stay connected, productive, and secure. As an IT Support Specialist, you will provide responsive technical support to users across the Americas and collaborate with regional and global IT teams to support reliable day-to-day operations.

Your Tasks

• Provide on-site and remote technical support to employees across the Americas for hardware, software, and telephone systems.
• Configure, deploy, upgrade, and maintain end-user devices while keeping accurate hardware and software inventory records.
• Investigate and resolve technical and security issues, including malware alerts, and elevate complex incidents as needed.
• Support Microsoft-based environments and selected internal applications, becoming a knowledgeable point of contact for assigned tools.
• Participate in IT projects, hardware rollouts, and system improvements in coordination with other IT team members.
• Document support activity and solutions, communicate timely updates, and deliver professional service to internal stakeholders.
• Identify local equipment and maintenance needs and help align IT plans and budget inputs with corporate IT strategy.

Your Qualifications

• 1-3 years of experience in end-user technical support within a Microsoft server and multi-platform environment.
• Working knowledge of Windows 10, Microsoft Office, Active Directory, and basic server administration tools.
• Ability to troubleshoot end-user hardware, software, and common IT security issues with sound judgment and attention to detail.
• Strong communication and customer-service skills, including clear technical documentation and follow-through.
• Ability to prioritize multiple requests and work effectively both independently and as part of a team.
• Bachelor's degree in Computer Science or a related field preferred.
• Experience with cabling, Vonage, Bomgar Remote Support, help desk ticketing systems, multisite support, or device rollouts preferred.

What We Offer

• Health and wellbeing: Medical, dental, and vision coverage; company HSA contributions on eligible plans; and an Employee Assistance Program.
• Time off: 17 days of PTO in the first full year, increasing with tenure, plus seven paid holidays and up to three floating personal days based on hire date.
• Retirement: 401(k) plan with a company match equal to 50% of the first 6% of employee contributions.
• Insurance and family leave: Company-paid basic life, AD&D, and short- and long-term disability coverage, plus paid parental and maternity leave.
• Development and community: Tuition reimbursement up to $5,000 annually, LinkedIn Learning, professional development, and up to eight hours of company-sponsored volunteer time.

Additional Information

• Full-time position with a hybrid work arrangement.
• Anticipated hourly base pay: $29-$33. Actual pay will depend on relevant experience, training, qualifications, and internal equity.
• TUV SUD America is an equal opportunity employer. We welcome applicants from all backgrounds and experiences and provide reasonable accommodations for qualified individuals.
• Benefits are subject to applicable eligibility requirements and official plan documents.

Equal Opportunity Employer - Disability and Veteran

TUV SUD America, Inc. is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.