Client Services Representative & Sales Development

TUV SUD America; Boston (MA); On-site; USD 58,000 - 70,000; Full time

Job summary

TUV SUD America is seeking a Client Services Representative & Sales Development to be the primary contact for clients and prospects through the customer lifecycle. You will qualify leads, respond via phone, email, and web chat, and coordinate with Sales and Marketing to drive qualified opportunities.

In this role you will maintain CRM records, support smooth handoffs, and help strengthen customer retention while delivering accurate, timely support.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, or related field.
• 1–2 years in a technical/engineering sales environment supporting leads and opportunities through a CRM.
• Experience with Salesforce, HubSpot, Microsoft Dynamics, Zoho CRM, or similar.
• Strong written and verbal communication, accuracy, and collaboration.

Responsibilities

• Qualify inbound leads based on needs, budget, and fit with TUV SUD products.
• Engage prospects via phone, email, web chat, LinkedIn, and route qualified opportunities.
• Coordinate communication between prospects, customers, and Sales for smooth handoffs.
• Collaborate with Sales and Marketing on lead generation and customer journey improvements.
• Serve as liaison for inquiries on scheduling, invoices, certificates, etc., with internal teams.
• Maintain CRM data and support pipeline tracking and reporting.
• Provide responsive, accurate customer support while managing multiple priorities.

Skills

CRM systems knowledge

Lead qualification

Customer communications

Sales coordination

Education

Bachelor's degree in Marketing, Business Administration, or related field

Tools

Salesforce

HubSpot

MS Dynamics

Zoho CRM

Job description

At TUV SUD Group we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TUV SUD Group.

At TUV SUD, the Client Services Representative & Sales Development serves as a key point of contact for clients and prospects throughout the customer lifecycle. In this role, you will coordinate customer inquiries, support a positive client experience, qualify and route sales leads, and work closely with Sales, Marketing, and internal support teams to strengthen customer retention and generate qualified sales opportunities.

Your Tasks

• Evaluate and qualify inbound leads based on customer needs, level of interest, budget, and alignment with TUV SUD products and services.
• Engage prospects through phone, email, web chat, LinkedIn, and other communication channels, and route qualified opportunities to the appropriate sales representative for timely follow-up.
• Coordinate communication between prospects, customers, and Sales to support smooth handoffs and progression throughout the sales process.
• Collaborate with Sales and Marketing teams on lead generation, conversion activities, customer feedback, and improvements to the overall customer journey.
• Serve as a liaison for customer inquiries related to scheduling, invoices, certificates, report verification, and other service needs by connecting customers with the appropriate internal teams.
• Maintain accurate lead, opportunity, customer interaction, and sales activity information within CRM systems while supporting pipeline tracking, documentation, and reporting.
• Provide responsive, accurate, and professional customer support while managing multiple priorities in a fast-paced environment.

Your Qualifications

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 1-2 years of experience in a technical or engineering sales environment supporting leads, opportunities, customer interactions, or sales activities through a CRM system.
• Experience working with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, Zoho CRM, or similar systems.
• Working knowledge of sales pipeline management and lead qualification processes, with the ability to learn and communicate technical products and services to prospective and existing customers.
• Proficiency with Microsoft Office, particularly Excel, Outlook, and Word, along with strong data-entry, documentation, and reporting skills.
• Strong written and verbal communication, customer service, organizational, and collaboration skills with a high level of accuracy and attention to detail.
• Ability to prioritize multiple responsibilities, adapt to changing business needs, and work effectively with internal and external stakeholders.

Additional Information

• The annual base salary for this position is $64,000, with eligibility for a 10% annual bonus.
• Some domestic travel may be required, up to 20%. International travel may also be required with advance notice.
• This position primarily uses standard office and communication equipment, including a computer, telephone, printer, copier, and scanner.
• The role requires frequent communication by telephone, email, and other communication tools and may involve extended periods of sitting and computer use.
• The employee must occasionally be able to lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
• Employees are expected to follow TUV SUD policies and procedures and work in a manner that supports a safe and healthy work environment.

Equal Opportunity Employer - Disability and Veteran

TUV SUD America, Inc. is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.