IT Support Technician

Neiman Enterprises, Inc.; Oregon (WI); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Neiman Enterprises, Inc. is seeking an IT Technician to provide hands-on support for the company’s computers, networks, and systems. You will install and maintain hardware and software and help employees resolve technical issues with a service-oriented approach.

This role emphasizes strong problem-solving, clear communication, and teamwork, with responsibilities including account setup, system updates, backups, and documentation to keep IT operations reliable.

Qualifications

• Associate's degree or technical IT training, or equivalent experience.
• Experience in technical support or IT troubleshooting preferred.
• Knowledge of computer hardware, operating systems, and networks.
• Strong problem-solving and customer-service skills.
• Good communication and organizational abilities.
• Ability to lift and move equipment as needed.

Responsibilities

• Install, configure, and maintain computers, hardware, and software.
• Provide help-desk support and troubleshoot technical issues for employees.
• Support network connectivity, printers, and peripheral devices.
• Set up and manage user accounts and access in coordination with policies.
• Assist with system updates, backups, and basic security measures.
• Maintain inventory of IT equipment and documentation.
• Support phones, mobile devices, and other business technology.
• Escalate complex issues and assist with IT projects as needed.

Skills

Troubleshooting

Customer service

Networking basics

Windows OS

Hardware maintenance

Documentation

Education

Associate's degree in IT or technical training

Tools

Active Directory

Remote support tools

Backup software

Job description

Description

Summary

The IT Technician provides hands‑on technical support that keeps the company's computers, networks, and systems running reliably. This role installs and maintains hardware and software, troubleshoots issues, and assists employees with technology needs across the organization. Strong problem-solving skills and a helpful, service-minded approach are essential.

Responsibilities

• Install, configure, and maintain computers, hardware, and software.
• Provide help-desk support and troubleshoot technical issues for employees.
• Support network connectivity, printers, and peripheral devices.
• Set up and manage user accounts and access in coordination with policies.
• Assist with system updates, backups, and basic security measures.
• Maintain inventory of IT equipment and documentation.
• Support phones, mobile devices, and other business technology.
• Escalate complex issues and assist with IT projects as needed.

Requirements

• Associate's degree or technical training in IT, or equivalent experience.
• Experience in technical support or IT troubleshooting preferred.
• Knowledge of computer hardware, operating systems, and networks.
• Strong problem-solving and customer-service skills.
• Good communication and organizational abilities.
• Ability to lift and move equipment as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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