It Support Technician

TEKsystems; United States; On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Paid Time Off (PTO)

Job summary

TEKsystems is seeking an IT Support Technician based out of Scranton, IA, to provide on-site technical support for users and participate in a national IT operations team. The role includes managing escalated tickets and delivering hands-on support for various technical issues.

The ideal candidate will possess strong troubleshooting skills and have experience in IT support roles. This is a contract to hire position offering a pay range of $23.00 - $28.00/hr.

Qualifications

• Proven experience in a Desktop Support, IT Support, or Help Desk escalation role.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working within a ticketing system and SLA-driven environment.
• Ability to work independently and collaboratively across distributed teams.

Responsibilities

• Provide on-site analysis, troubleshooting, and resolution of complex desktop and end-user issues.
• Manage escalated tickets from the Service Desk.
• Deliver hands-on support for walk-up requests and system issues.
• Maintain accurate documentation of incidents and repairs.
• Monitor desktop performance and provide recommendations for improvements.

Skills

Active Directory administration

Microsoft 365 troubleshooting

Windows operating systems (Windows 10/11)

Exchange / email troubleshooting

Device deployment and imaging tools (e.g. Intune, SCCM)

Printer setup and troubleshooting

Mobile device support (iOS, Android)

Desktop Support experience

Job description

Job Summary – IT Support (100% onsite - Scranton, IA)

We are seeking a skilled IT Support Technician to provide on‑site technical support for approximately end users while contributing to a broader, national IT Operations team. This role is responsible for owning issue resolution at the local site while also supporting a shared national ticketing queue. The ideal candidate handles walk‑up support, escalated tickets, and serves as a primary point of contact for end users.

Key Responsibilities

• Provide on‑site analysis, troubleshooting, and resolution of complex desktop and end‑user issues.
• Own and manage escalated tickets from the Service Desk, as well as contribute to a shared national support queue.
• Deliver hands‑on support for walk‑up requests, system issues, and project‑based work (e.g., deployments, upgrades, office moves).
• Install, configure, test, maintain, and troubleshoot desktop hardware, software, and peripherals.
• Diagnose and resolve issues related to operating systems, applications, network connectivity, and end‑user devices (in person, via phone, or email).
• Perform hardware upgrades and component installations (e.g., RAM, hard drives, NICs, CPUs).
• Support moves, adds, and changes (MAC requests) through the ticketing system.
• Ensure proper connectivity for both wired and wireless desktop environments.
• Maintain accurate documentation of incidents, repairs, installations, and asset inventory.
• Monitor desktop performance and provide reporting and recommendations for improvements.
• Collaborate with network and systems teams to ensure seamless IT operations.
• Assist with IT asset lifecycle management, including inventory tracking and procurement evaluations.
• Coordinate with third‑party vendors for hardware support and issue resolution when needed.
• Participate in IT projects such as hardware refreshes, imaging, and deployments.
• Contribute to process improvement, documentation, and long‑term capacity planning.

Technical Requirements

• Experience with Active Directory administration
• Strong knowledge of Microsoft 365 (M365) troubleshooting
• Proficiency supporting Windows operating systems (Windows 10/11)
• Experience with Exchange / email troubleshooting
• Familiarity with device deployment and imaging tools (e.g., Intune, SCCM)
• Experience with printer setup and troubleshooting
• Knowledge of mobile device support (iOS, Android)
• Hands‑on experience supporting IT projects such as:
  • Hardware refreshes
  • System deployments
  • Office moves

Qualifications

• Proven experience in a Desktop Support, IT Support, or Help Desk escalation role
• Strong troubleshooting and problem‑solving skills
• Excellent customer service and communication abilities
• Ability to manage multiple priorities in a fast‑paced environment
• Experience working within a ticketing system and SLA‑driven environment
• Ability to work both independently and collaboratively across distributed teams

Job Type & Location

This is a Contract to Hire position based out of Scranton, IA.

Pay and Benefits

The pay range for this position is $23.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Scranton, IA.

Application Deadline

This position is anticipated to close on Jun 5, 2026.

Equal Opportunity Employment

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.