IT Support Technician

City of Tolleson; Tolleson (AZ); On-site; USD 33,000 - 47,000; Full time

Job summary

The City of Tolleson is seeking an IT Desktop Support Technician to provide day-to-day technical assistance for City staff, including computers, phones, software, networking, peripherals, and AV equipment.

The technician installs, configures, maintains, and repairs technology assets; manages user accounts; responds to tickets; and troubleshoots with in-person, phone, email, and remote support. After-hours support may be required.

Qualifications

• High school diploma or GED with 1 year IT support experience or equivalent.
• Valid Arizona driver's license required.
• IT certifications (CompTIA A+, Network+, Microsoft, etc.) highly preferred.

Responsibilities

• Provide day-to-day IT support to City staff across computers, phones, software, networking, and peripherals.
• Install, configure, maintain, and repair tech assets; manage user accounts and access.
• Document service tickets and knowledge base articles; troubleshoot hardware, software, and connectivity issues.

Skills

Customer service

Technical support

Hardware troubleshooting

Networking basics

Documentation

Education

High school diploma or GED

IT certifications preferred

Tools

CompTIA A+

Network+

Microsoft certifications

Job description

The City of Tolleson is seeking an IT Desktop Support Technician to provide day-to-day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals, and audio-visual equipment. The technician installs, configures, maintains, and repairs technology assets; manages user accounts and access; responds to and documents service tickets and knowledge base articles; and troubleshoots hardware, software, and connectivity issues through in-person, phone, email, and remote support. Responsibilities also include supporting audio-visual systems in conference rooms, offices, and Council Chambers-conducting setup, testing, and event support for staff and elected officials, including after hours when needed. The position assists with application setup, cabling and patching tasks, technology training for employees, and coordinating repairs or equipment lifecycle needs with vendors. The technician helps maintain accurate records, orders equipment within established guidelines, and participates in on-call rotation. This role fosters inclusive working relationships, communicates clearly with users of all technical backgrounds, and performs related duties to support reliable, secure, and efficient City technology operations.

Qualifications

High school diploma or GED from an accredited institution and one (1) year of basic IT support experience; or an equivalent combination of education and experience sufficient to perform the essential duties. Valid Arizona driver's license required. IT certifications (CompTIA A+, Network+, Microsoft, etc.) highly preferred.

Knowledge of

• Personal computer hardware and software
• Basic computer networking principles
• Customer service principles and practices
• Maintaining records
• Modern office technology and equipment

Skills in

• Using computers and related software applications
• Identifying and resolving computer related issues
• Providing customer service
• Repairing and maintaining personal computers
• Troubleshooting system connectivity issues
• Maintaining, installing, and supporting peripheral computer devices and equipment
• Documenting computer problems and solutions
• Reading and interpreting technical manuals
• Utilizing a computer and relevant software applications
• Utilizing communication and interpersonal skills as applied to interactions with coworkers, supervisors, the general public, and others to sufficiently exchange or convey information and to receive work direction

Physical Requirements/Work Conditions

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.

Working Conditions are in an office setting. Depending on assignment some local travel may be required.

Full Salary Range: $24.15 - $33.82 Hourly

EOE/M/F/D/V/SO