IT Support Technician

Jimmy Jazz; Tolleson (AZ); On-site; USD 3,326,904 - 4,659,043; Full time

Job summary

The City of Tolleson is seeking an IT Desktop Support Technician to provide day-to-day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals, and audio-visual equipment.

The technician installs, configures, maintains, and repairs technology assets; manages user accounts and access; responds to and documents service tickets and knowledge base articles; and troubleshoots hardware, software, and connectivity issues through

Qualifications

• High school diploma or GED; 1 year of basic IT support experience preferred.
• Valid Arizona driver’s license required.
• IT certifications (CompTIA A+, Network+, Microsoft, etc.) highly preferred.

Responsibilities

• Provide day-to-day technical assistance for City staff across computers, phones, software, networking, peripherals, and AV equipment.
• Install, configure, maintain, and repair technology assets; manage user accounts and access; document service tickets and knowledge base articles.
• Troubleshoot hardware, software, and connectivity issues via in-person, phone, email, and remote support.
• Support AV systems in conference rooms, offices, and Council Chambers, including setup and event support for staff and elected officials.
• Coordinate repairs or lifecycle needs with vendors and assist with training for employees.

Skills

PC troubleshooting

Networking basics

Customer service

Documentation

Peripheral devices

Education

High school diploma or GED

Tools

CompTIA A+

Network+

Microsoft certifications

Job description

• Base Pay $24.15 - $28.99 / Hour
• Employee Type FT Non-Exempt
• Required Degree High school

Contact information

• Name Employee Resources Department
• Phone [phone]
• Email [e-mail]

The City of Tolleson is seeking an IT Desktop Support Technician to provide day-to-day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals, and audio-visual equipment. The technician installs, configures, maintains, and repairs technology assets; manages user accounts and access; responds to and documents service tickets and knowledge base articles; and troubleshoots hardware, software, and connectivity issues through in-person, phone, email, and remote support. Responsibilities also include supporting audio-visual systems in conference rooms, offices, and Council Chambers-conducting setup, testing, and event support for staff and elected officials, including after hours when needed. The position assists with application setup, cabling and patching tasks, technology training for employees, and coordinating repairs or equipment lifecycle needs with vendors. The technician helps maintain accurate records, orders equipment within established guidelines, and participates in on-call rotation. This role fosters inclusive working relationships, communicates clearly with users of all technical backgrounds, and performs related duties to support reliable, secure, and efficient City technology operations.

Qualifications

High school diploma or GED from an accredited institution and one (1) year of basic IT support experience; or an equivalent combination of education and experience sufficient to perform the essential duties. Valid Arizona driver's license required. IT certifications (CompTIA A+, Network+, Microsoft, etc.) highly preferred.

Knowledge

• Personal computer hardware and software
• Basic computer networking principles
• Customer service principles and practices
• Maintaining records
• Modern office technology and equipment

Skills

• Using computers and related software applications
• Identifying and resolving computer related issues
• Providing customer service
• Repairing and maintaining personal computers
• Troubleshooting system connectivity issues
• Maintaining, installing, and supporting peripheral computer devices and equipment
• Documenting computer problems and solutions
• Reading and interpreting technical manuals
• Utilizing a computer and relevant software applications
• Utilizing communication and interpersonal skills as applied to interactions with coworkers, supervisors, the general public, and others to sufficiently exchange or convey information and to receive work direction

Physical Requirements/Work Conditions

Positions in this class typically require: stooping, kneeling, crouching, reaching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Light: Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly OR requires walking or standing to a significant degree.

Working Conditions are in an office setting. Depending on assignment some local travel may be required.

Full Salary Range : $24.15 - $33.82 Hourly

Additional Application Information

It is important that your application shows all relevant work experience and education. Work experience must be noted on the application. Applicants may be rejected if not fully complete. Your resume may not be substituted as an application. Applicants may request a reasonable accommodation, if needed, by contacting Human Resources Resources at 623-474-4989.

EOE/M/F/D/V/SO

Summary

The City of Tolleson IT Department is seeking a qualified IT Desktop Support Technician to provide day-to-day technical assistance for City staff by supporting computers, cellular and desktop phones, software, networking, peripherals, and audio-visual equipment. This position installs, maintains, and troubleshoots technology; manages user accounts; resolves service requests; and helps ensure reliable, secure, and efficient City technology operations.

Who we are

We are small, but in the middle of it all. The City of Tolleson is the best place to start or advance your career. Incorporated in 1929, we are committed to providing employees with opportunities for learning and growth. Are you interested in joining our team? If you are passionate about making a difference in the community, the City of Tolleson is looking for people like you.

Core Values