IT Support Technician

Jobtailor; Suwanee (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Jobtailor in Suwanee, GA seeks an IT Systems Support specialist to manage desktop and mobile environments, focusing on 365 administration, device lifecycle, and security policy enforcement. You will deploy NinjaOne and Intune, support Office tools, and help implement IT policies across teams.

Ideal candidates will handle onboarding/offboarding, user training, and compliance efforts while maintaining accurate desktop configuration records and collaborating with the People Team.

Qualifications

• Experience administering Microsoft 365 including Entra, SharePoint, Defender, Exchange and Teams.
• Experience deploying NinjaOne and Intune for device and application management.
• Experience with Windows 11, macOS, iOS, Android and various applications.
• Experience with Microsoft Defender endpoint security policies.
• Experience supporting and troubleshooting Microsoft Office.
• Experience with AutoCAD and Bluebeam.
• Experience with Freshservice service requests and incidents.
• Knowledge of software installations, updates and patch management.
• Ability to collaborate on IT policies and procedures.
• Ability to train end users on best practices and new technologies.
• Ability to contribute to compliance efforts.
• Ability to document processes and maintain accurate desktop configuration records.
• Ability to support employee onboarding and offboarding.

Responsibilities

• Provide support for desktop and mobile systems across Windows/macOS/iOS/Android.
• Assist with device lifecycle management from procurement to retirement.
• Administer Microsoft 365 including Entra, SharePoint, Defender, Exchange and Teams.
• Deploy NinjaOne and Intune for device and application management.
• Maintain endpoint security policies using Microsoft Defender.
• Support and troubleshoot Microsoft Office.
• Assist with deployment and support of AutoCAD and Bluebeam.
• Handle service requests and incidents via Freshservice.
• Perform software installations, updates and patch management.
• Collaborate with other teams to enforce IT policies.
• Train end users on best practices and new technologies.
• Contribute to compliance efforts.
• Document processes and maintain desktop configuration records.
• Collaborate with People Team on onboarding/offboarding.

Skills

Microsoft 365 Administration

NinjaOne Deployment

Intune Management

Endpoint Security Policies

Software Installation & Patch Mgmt

Windows 11

MacOS

iOS

Android

Microsoft Defender

Office Support

AutoCAD

Bluebeam

Freshservice

Device Lifecycle Management

Tools

Microsoft 365

Entra

SharePoint

Defender

Exchange

Teams

NinjaOne

Intune

Freshservice

Job description

• Provide support for desktop and mobile systems, including Windows 11, macOS, iOS, Android and various applications
• Assist with device lifecycle management from procurement and reissuance through retirement, including secure data handling
• Administer Microsoft 365, including Entra, SharePoint, Defender, Exchange and Teams
• Deploy NinjaOne and Intune for device and application management
• Maintain endpoint security policies using Microsoft Defender
• Support and troubleshoot productivity tools such as Microsoft Office
• Assist with deployment and support of AutoCAD and Bluebeam
• Handle service requests and incidents through Freshservice
• Perform software installations, updates and patch management across desktop environments
• Collaborate with other teams to implement and enforce IT policies and procedures
• Train end users on best practices and new technologies
• Contribute to compliance efforts
• Document processes and maintain accurate records of desktop configurations and changes
• Collaborate with the People Team on employee onboarding and offboarding events

Requirements

• Experience administering Microsoft 365, including Entra, SharePoint, Defender, Exchange and Teams
• Experience deploying NinjaOne and Intune for device and application management
• Experience with Windows 11, macOS, iOS, Android and various applications
• Experience with Microsoft Defender endpoint security policies
• Experience supporting and troubleshooting Microsoft Office
• Experience with AutoCAD and Bluebeam
• Experience with Freshservice service requests and incidents
• Knowledge of software installations, updates and patch management
• Ability to collaborate on IT policies and procedures
• Ability to train end users on best practices and new technologies
• Ability to contribute to compliance efforts
• Ability to document processes and maintain accurate desktop configuration records
• Ability to support employee onboarding and offboarding

Core Competencies

Demonstrates expertise in administering Microsoft 365 tools, including Entra, SharePoint, Defender, Exchange, and Teams, while effectively managing device lifecycles and maintaining endpoint security. Proficient in supporting desktop and mobile systems, including Windows 11, macOS, iOS, and Android, with a strong focus on user training and compliance.

Highest-signal resume keywords

• Microsoft 365 Administration
• NinjaOne Deployment
• Intune Management
• Endpoint Security Policies
• Software Installation and Patch Management

Hard Skills

• Windows 11
• MacOS
• IOS
• Android
• Microsoft Defender
• Microsoft Office Support
• AutoCAD
• Bluebeam
• Freshservice
• Device Lifecycle Management

Soft Skills

• Collaboration
• User Training
• Documentation

Industry Keywords

• Endpoint Security
• Compliance
• IT Policies
• Service Requests
• Incident Management

Tools & Technologies

• Microsoft 365
• Entra
• SharePoint
• Defender
• Exchange
• Teams
• NinjaOne
• Intune
• Freshservice