Senior IT Service Delivery Support Specialist

Jobtailor

Arizona

On-site

USD 65,000 - 95,000

Full time

4 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Jobtailor in the United States is seeking an IT Systems Administrator to manage AD/365, device enrollment via Intune and Jamf, and support SharePoint sites and license assignments.

You will troubleshoot Meraki networks, perform patch management, automate deployments, and maintain documentation while collaborating with Tier 1/3 teams. Local candidates in Houston area for interview.

Qualifications

Bachelor’s degree or equivalent IT experience.
ITIL Foundation preferred.
A+, Network+, or Microsoft certifications are a plus.
5–7 years of progressive IT support or service desk experience.
Deep familiarity with Windows OS, macOS, and Microsoft 365.

Responsibilities

Administer user accounts, groups, and permissions in AD and Microsoft 365.
Manage device enrollment and compliance policies in Intune and Jamf for Windows and macOS endpoints.
Troubleshoot and monitor Meraki network devices.
Support SharePoint sites, shared mailboxes, and license assignments.
Apply patches and updates to servers and endpoints, validating changes in staging.

Skills

Active Directory Administration

Microsoft Intune Management

Device Compliance Monitoring

Windows and macOS Support

Endpoint Management

Education

Bachelor’s Degree in Information Technology

A+ Certification

Network+ Certification

Microsoft Certifications

ITIL Foundation Certification

Tools

Intune

Jamf Pro

Meraki

RDP

TeamViewer

Job description

• Administer user accounts, groups, and permissions in Active Directory and Microsoft 365
• Manage device enrollment and compliance policies in Intune and Jamf for Windows and macOS endpoints
• Troubleshoot and monitor Meraki network devices
• Support SharePoint sites, shared mailboxes, and license assignments
• Apply patches and updates to servers and endpoints, validating changes in staging before rollout
• Enroll, configure, and manage iOS, Android, Windows, and macOS devices using Microsoft Intune
• Monitor device compliance and remediate non-compliant devices
• Apply security policies, conditional access, remote wipe, and remote lock as needed
• Package, test, and deploy applications and updates through Intune
• Troubleshoot failed deployments and application compatibility issues
• Maintain approved software catalogs and deployment schedules
• Configure and manage Windows Autopilot profiles for zero-touch provisioning
• Coordinate device registration, profile assignment, and deployment for new hardware
• Troubleshoot Autopilot provisioning errors
• Implement and manage Microsoft LAPS for secure local administrator password rotation
• Monitor LAPS compliance and audit password access requests
• Generate and review Intune compliance, deployment, and inventory reports
• Resolve Tier 2 service desk tickets, escalated incidents, and service requests
• Troubleshoot Windows, macOS, and mobile platform issues
• Collaborate with Tier 1 and Tier 3 teams on complex technical problems and root-cause analysis
• Document solutions and update the internal knowledge base
• Monitor system health, performance, and capacity using dashboards and analytics tools
• Track and report KPIs including availability, SLA compliance, and backup success rates
• Generate weekly and monthly system status and incident trend reports
• Act as an escalation point for cloud and systems service desk issues
• Document infrastructure, SOPs, system diagrams, and operational processes
• Provide training and knowledge transfer to junior staff and service desk agents
• Participate in change management and problem management workflows
• Support asset lifecycle tracking and compliance initiatives
• Assist with onboarding new tools and integrations such as HRIS, CRM, and monitoring tools
• Maintain accurate documentation of systems, processes, and resolutions

Requirements

Bachelor’s degree in Information Technology or related field, or equivalent work experience
ITIL Foundation certification strongly preferred
A+, Network+, or Microsoft certifications are a plus
5–7 years of progressive IT support or service desk experience
Deep familiarity with Windows OS, macOS, and Microsoft 365
Experience with Active Directory, including user management, group policies, and permissions
Experience with endpoint management and imaging tools
Experience with remote support tools such as RDP, TeamViewer, and Desktop Central
Experience with ticketing systems such as Freshservice, ServiceNow, and Jira
Experience supporting mobile device management for iOS/Android and basic network troubleshooting
Experience administering Microsoft 365 services, including user provisioning, shared mailboxes, distribution groups, license assignment and auditing, and SharePoint site management
Experience managing Intune for device compliance, application deployment, and conditional access policies
Experience administering Jamf Pro for macOS enrollment, configuration, and patching
Experience supporting Meraki network infrastructure with basic troubleshooting and monitoring
Strong written and verbal communication skills for technical and non-technical users
Ability to manage time, prioritize tasks, and lead small initiatives independently
Strong interpersonal skills and ability to provide calm, professional support
Candidates must be local to the Houston, TX area for the interview process and work environment

Core Competencies

Demonstrates expertise in administering user accounts and permissions in Active Directory and Microsoft 365, managing device compliance through Intune and Jamf, and troubleshooting network devices. Proficient in applying security policies and managing application deployments while providing exceptional support and documentation.

Highest-signal resume keywords