IT Support Technician

Tucker Ellis LLP; St. Louis (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K/Profit Sharing

Job summary

Tucker Ellis LLP is seeking a dedicated Support Technician to join our IT team in St. Louis, MO. This role requires in-person attendance five days a week and entails resolving software, hardware, printer, and AV conferencing issues for employees and guests.

Responsibilities include first-line support, troubleshooting VPN connectivity, and imaging computers for distribution, with after-hours on-call rotation as needed.

Qualifications

• High School Diploma or GED required.
• Strong communication and documentation skills.
• Experience in application support and troubleshooting.
• Ability to work independently and in a team.
• Background check required.

Responsibilities

• Serve as first point of contact for technical assistance.
• Diagnose and resolve computer and software issues.
• Provide in-person and remote support.
• Support desktops, laptops, and peripherals.
• Assist with videoconferencing tools like Zoom and Teams.
• Troubleshoot VPN and connectivity issues.
• Image and build computers for distribution.
• Perform miscellaneous duties as assigned.

Skills

Customer service

Communication

Teamwork

Documentation

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Windows

Office 365

VPN

Job description

Position summary

Location- St. Louis, MO- Onsite Daily

Tucker Ellis LLP is seeking a dedicated Support Technician to join our IT team. This role is essential in providing top-tier technical support for our employees and guests, addressing software, hardware, printer, and audio-video conferencing needs. The Support Technician’s primary job function is providing technical software, hardware, telephone, printer and audio-video conferencing problem resolutions to firm employees and guests. This role participates in a rotating on-call schedule that involves after-hours and weekend support. The position requires in-person attendance five days a week in the St. Louis, Missouri office. The candidate will be the sole IT support person on-site.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Diagnose and resolve computer, application, and basic network technical issues.
• Providing in-person and remote support
• Provide desktop and laptop hardware support.
• Troubleshoot and repair troublesome Microsoft Word documents.
• Assist with desktop videoconferencing systems tools like Zoom and Teams.
• Troubleshoot VPN and Internet connectivity issues.
• Use imaging tools to build and rebuild computers for distribution.
• Performs miscellaneous job-related duties as assigned.

Requirements

• High School Diploma or GED Required
• Advanced technical education is a plus but not a requirement
• The candidate must work independently and as a member of a team servicing a wide variety of customers, both internal and external to the firm.
• Excellent communication skills and patience working with users.
• Ability to record, track, correspond, and document resolution of user problems.
• Strong knowledge of Microsoft Windows and the Microsoft Office 365
• Three (3) years of experience in application support and troubleshooting, preferably in a law firm or law department environment, but will look at other corporate settings.
• The candidate must pass a background check

Working Conditions And Physical Effort

Work is performed in a typical interior/office work environment. Physical effort is required. Specifically, tasks such as moving computers, connecting computer cables and lifting computer related equipment.

Benefits

This job includes a full benefit package, including:

• Excellent Compensation
• Medical, Dental, Vision, Life Insurance, and other voluntary benefits to choose from
• 401K/Profit Sharing

Equal Opportunity Employer Statement

Tucker Ellis LLP is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to fostering an inclusive workplace for all.

Non-Solicitation Statement

Please note that Tucker Ellis LLP does not accept unsolicited resumes from third-party recruiters. Any unsolicited resumes sent to our employees or offices will become the property of Tucker Ellis LLP, and no placement fees will be paid.