IT Specialist

Freeman, Mathis & Gary Law; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Work-life balance

Generous PTO policy

Employee Assistance Program

Job summary

Freeman Mathis & Gary, LLP, a national litigation firm, seeks an experienced IT Support Specialist for our Kansas City office. You will provide end-user technical support, training, and collaboration across IT, HR, and admin teams to ensure smooth operations.

Strong MS Office proficiency and customer-service orientation are required. Ideal candidates have 5+ years in IT support within professional services, familiarity with iManage/Document Management, and willingness to travel as needed.

Qualifications

• Five or more years’ experience as an IT support specialist in a professional services environment.
• Experience with end-user training and mastery of Microsoft Office applications.
• iManage or Document Management experience preferred.
• Law firm experience a plus.
• Demonstrates patience and ability to teach users to self-serve.
• Self-motivated and able to work with minimal supervision.
• Willing to travel to assigned support locations as needed.
• Strong customer service and communication skills.

Responsibilities

• Provide end-user technical and applications support.
• Monitor ticketing system to ensure incidents are resolved or escalated promptly.
• Collaborate with IT, HR, and Administrative teams for optimal outcomes and end-user support.
• Communicate effectively with attorneys, staff, clients, and vendors.
• Provide support and training for VOIP, Unified Communications systems, and video conferencing.
• Manage Active Directory and Office365 administration.
• Assist deployment of new technologies and communicate needs to leadership.
• Document IT service requests and IT processes to ensure traceability.
• Maintain vendor relationships and escalate to IT Support Manager when needed.
• Facilitate setup and relocation of offices under tight timelines.

Skills

IT Support

End-user Training

MS Office

Customer Service

Communication Skills

VOIP

Video Conferencing

Active Directory

Office 365

SharePoint

Travel

Law Firm Experience

Tools

Active Directory

Office 365

SharePoint

Job description

Kansas City
8900 Ward Pkwy
Kansas City, MO 64114, USA

Kansas City
8900 Ward Pkwy
Kansas City, MO 64114, USA

Freeman Mathis & Gary, LLP (FMG) is a leading national litigation firm with more than 500 attorneys across 40 offices in 22 states seeking an experienced IT Support Specialist to join our Kansa City office. The IT Support Specialist provides ad-hoc and planned training and support to end users across our national Firm. The primary focus is on the end user and ensuring that their needs are met so they can effectively use technology to perform their jobs. This position requires excellent customer service skills, communication skills, problem solving skills, training skills, and an expert level mastery of Microsoft Office. The IT Support Specialist works closely with other IT Team members in one or more offices, Subject Matter Experts (SME’s) across functional roles, the Learning and Development department, the HR Department and the Administrative Managers. This role may at times be called on to present training to leadership or large audiences virtually or in person.

The following set of success factors describe the characteristics of those who are successful in our Firm:

• Unpretentious,Approachable,Respectful,TeamOriented
• Accountable,TakesOwnership,CorrectsMistakes
• Organized,Timely,Confidential,Responsive(within24hours)

EssentialJobFunctions:

• Support for all end user technical and applications software problem resolution
• Monitor ticketing system to ensure resolution of all incidents and/or appropriate escalation to firm technology resources in a timely manner
• Interact with the IT team, HR and Administrative management-leverages relationships for excellent outcomes and end user support initiatives
• Communicateseffectivelywithattorneys,staff,clientsandvendors
• Provide support & training for VOIP & Softphones, Unified Collaboration systems, and video conferencing systems
• ActiveDirectory,Office365Administration
• Support deployment of new technologies, identification of technical needs, and effectively communicating those needs to the managing partners of the firm
• AccuratedocumentationofITservicerequeststoensureticketresponseandresolutionaswellITProcessesandPolicies
• MaintainpositivevendorrelationshipmanagementwhennecessaryandescalateissuestoITSupportManagerasneeded
• Facilitate the setup and relocation of offices under tight timelines (technologies include desktop and user setup, printing, application support and many others)

Education,ExperienceandSkills:

• iManageorDocumentManagementexperiencepreferred
• Five or more years’ experience as an IT support specialist in a professional services environment
• ExpertlevelMicrosoftOfficeSuite,specificallyExcel,Word&Outlook.OneDrive,Teams&SharePointarehighly
• Law Firm experience a plus, working knowledge of the legal process preferred
• Demonstratesahighlevelofpatience,abletomeetuserswheretheyareandteachthemhowtoself-servetoreducetheirrelianceonITsupportgoingforward
• Self-motivated with the ability to work under little or no direction once basic job competencies are mastered
• Flexibilitytoworkoutsideofbusinesshoursandovertimeasrequired
• This position may require travel to assigned support locations and other locations as needed

Whatweofferyou

• Work-lifebalance
• GenerousPTOpolicy
• EmployeeAssistanceProgram

EEOStatement

Freeman Mathis & Gary, LLP (FMG) is committed to providing equal employment opportunities to all applicants and employees by maintaining a workplace free of discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status as provided by law. FMG complies with all applicable federal, state, and local laws. This position is subject to our drug‑free workplace policy, which includes the ability to pass a pre‑employment drug screen. Employees may be subject to reasonable‑suspicion drug testing in accordance with Firm policies outlined in the Employee Handbook.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.