IT Specialist

AC&T Co. Inc.; Hagerstown (MD); Sur place; USD 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

401(k) with employer matching

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Referral program

Retirement plan

Vision insurance

Résumé du poste

AC&T Co. Inc. seeks a skilled IT Specialist/Technician to deliver hands-on support for hardware, software, and network systems. This role offers broad project exposure and growth into IT leadership within the department.

The position requires diagnosing issues via phone, email, and in-person, managing Active Directory, deploying workstations, and assisting with Windows Server and security practices. A proactive problem-solver with strong communication will thrive in a fast-paced environment.

Qualifications

• 3+ years IT experience
• Experience with Windows 10/11, iOS and Android
• Familiarity with cloud services and Active Directory security best practices

Responsabilités

• Diagnose, troubleshoot, and repair end-user hardware, software, and network issues
• Manage users and groups in Active Directory while following security protocols
• Image, deploy, and configure workstations and assist new users
• Install, upgrade, and repair company hardware and software
• Participate in on-call support as needed

Connaissances

IT Support

Active Directory

Windows OS

Networking Basics

Security Best Practices

Formation

Associate degree in IT

Outils

Microsoft 365

SharePoint

Entra ID

Intune

Hyper-V

SQL Server

Description du poste

JOB TITLE: IT Specialist/Technician FLSA: Non-ExemptDEPARTMENT: ITREPORTS TO: IT ManagerGENERAL SUMMARY: We are seeking a skilled and detail-oriented IT Specialist / Technician to join our team. Reporting to the IT Administrator or management, this experienced IT professional will provide technical support for hardware, software, and network-related issues. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a proactive approach to problem-solving. This position offers extensive opportunities to learn, work on a wide variety of projects, and grow into a department leadership role.PRINCIPLE DUTIES AND RESPONSIBILITIES:Diagnose, troubleshoot, and repair end-user hardware, software, and network issues through phone, email, and in-person supportAnalyze and document reported production outages/issues, assessing their severity and impactManage users and groups in Active Directory while adhering to information security protocolsImage, deploy, and configure workstations; facilitate new user setups, including orientation on software and equipment usageInstall, maintain, upgrade, and repair company hardware and software applicationsOrganize and schedule system upgrades and maintenance as requiredResearch and recommend modern technologies to improve business operationsWork both independently and as part of a team to resolve technical challengesParticipate in on-call support as neededPerform additional duties as assigned by managementMINIMUM KNOWLEDGE, SKILLS AND ABILITIES:Proficiency in Windows-based operating systems (Windows 10/11), iOS, and AndroidKnowledge of Microsoft 365 products, SharePoint, Active Directory, Group Policy, Entra ID, Intune and related applicationsFamiliarity with Windows Server 2016, 2019, 2022 & 2025 and SQL ServerExperience with Scale Computing or Hyper-V is a plusRelevant certifications such as A+, Security+, Network+ or Fundamentals are preferredKnowledge of LAN/WAN Networking concepts requiredKnowledge of MS Excel Macros, VBA and MS SQL programming helpfulExperience in Sage Applications, Point-of-Rental, AWE ESys, PetroSoft is beneficialExperience with VoIP phone systems is beneficialAn accounting background is helpful but not requiredAbility to quickly learn and adapt to multiple software applicationsStrong understanding of internet security and data privacy principlesAbility to maintain confidentiality and handle sensitive company informationEffective verbal and written communication skillsStrong interpersonal and customer service skillsProficient with troubleshooting hardware/software issuesCreative problem-solving ability and a willingness to think outside the boxBenefits:401(k) with employer matchingDental insuranceFlexible spending accountHealth insuranceLife insurancePaid time offReferral programRetirement planVision insuranceExperience:IT: 3 years (required)If you are a motivated IT professional with a passion for troubleshooting and a commitment to delivering excellent technical support, we encourage you to apply!