IT Support Technician

Everidge, Inc; Plymouth (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Everidge, Inc is seeking an IT Support Technician to provide vital technical support to users, resolving hardware, software, and network issues while maintaining security. You will handle tickets via phone, email, chat, or in-person and help users navigate Microsoft 365 and Azure AD.

The role emphasizes customer service, documentation, and knowledge-base contributions. Ideal candidates typically have 1–3 years in desktop support and an associate degree or equivalent experience.

Qualifications

• 1–3 years of experience in desktop support, customer service, network, and telephony support
• Associate degree in computer science or related field OR at least 2 years of IT support experience
• Excellent written and verbal communication skills
• Strong Windows OS, hardware, and networking fundamentals
• Active Directory experience: managing user accounts, security groups, and permissions
• Knowledge of Asset Management
• Basic understanding of LAN, VPN and WAN networks
• Proficient in Microsoft 365 suite and Azure AD
• Ability to stand, kneel, and crawl under desks to set up workstations
• Ability to lift 25–40 lbs
• Dynamics AX, Hyper-V or NetApp experience is a plus

Responsibilities

• Be the friendly face and voice of our support team, offering timely and empathetic help to users through phone, email, chat, or in-person interactions
• Master the art of managing support tickets, ensuring efficient tracking, task prioritization, and timely resolution, all while keeping meticulous records
• Assist users with password resets and account management while maintaining the highest security standards
• Diagnose and resolve hardware, software, and network issues to keep users up and running smoothly
• Offer training and guidance to users on how to use software and hardware efficiently
• Contribute to our knowledge base by documenting common issues, crafting troubleshooting guides, and sharing solutions
• Escalate complex or unresolved issues to higher-level support or development
• Develop a deep understanding of the Everidge IT systems and services to provide accurate information and assistance to users

Skills

Windows OS

Active Directory

Networking basics

Microsoft 365

Azure AD

Asset management

LAN/VPN/WAN

Hardware support

Customer service

Education

Associate degree in Computer Science or related field

Tools

Dynamics AX

Hyper-V

NetApp

Job description

Are you the go-to tech whiz among your friends and family? Do you enjoy unraveling technical puzzles and making technology work seamlessly for others? Join our team as an IT Support Technician and embark on a rewarding journey of providing vital technical support to our valued users. Your expertise will be at the heart of ensuring our users have a trouble-free experience with our IT systems and services.

Responsibilities:

• Be the friendly face and voice of our support team, offering timely and empathetic help to our users through phone, email, chat, or in-person interactions
• Master the art of managing support tickets, ensuring efficient tracking, task prioritization, and timely resolution, all while keeping meticulous records
• Assist users with password resets and account management while maintaining the highest security standards
• Dive headfirst into technical challenges, diagnosing and resolving hardware, software, and network issues to keep our users up and running smoothly
• Offer training and guidance to our users on how to use software and hardware efficiently
• Contribute to our knowledge base by documenting common issues, crafting helpful troubleshooting guides, and sharing solutions, empowering our users to help themselves when needed
• Escalate complex or unresolved issues to higher-level support or development
• Develop a deep understanding of the Everidge IT systems and services to provide accurate information and assistance to users

Qualifications

• 1 to 3 years of experience with desktop support, customer service, network, and telephony support
• Associate degree in computer science or a related field OR at least 2 years of relevant experience in IT support or a similar role
• Excellent written and verbal communication skills
• Strong Windows Operating System, hardware, and networking fundamentals
• Active Directory Experience: managing user accounts, security groups, and permissions
• Knowledge of Asset Management
• Basic understanding of LAN, VPN and WAN networks
• Proficient in the Microsoft 365 suite and Azure AD
• Must be able to stand, kneel, and crawl under desks to set up workstations
• Must be able to unbox, lift, move, carry from 25 - 40 lbs.
• Dynamics AX, Hyper-V or NetApp experience is a plus