IT Desktop Support Specialist

Everise; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Everise is seeking an IT Desktop Support Specialist to join the Information Technology team. The role includes administering Windows applications, Exchange, AD accounts, and remote access to support Everise staff and customers.

You will handle desktop management, patching, and imaging, work with DNS/DHCP and Cisco basics, and participate in 24x7 on-call production support as needed.

Qualifications

• Bachelor’s degree in Computer Science or related field required.
• 2–4 years of IT desktop support experience or equivalent.
• Desired certifications include A+ or MCSE.
• Ability to manage multiple tasks and projects simultaneously; work outside normal hours when needed.
• Strong personal communication and professional presentation to partners and users.

Responsibilities

• Administer Windows-based applications and basic principles at work.
• Administer Exchange and remote access technologies; manage AD user accounts and permissions.
• Provide desktop support including patching, imaging, and device management.
• Support DNS, WINS, DHCP and Cisco routing/switching basics.
• Deliver 24x7 on-call production support as required.

Skills

Windows OS

Active Directory

Networking basics (DNS/DHCP)

Remote access technologies

Microsoft Exchange administration

Cisco routing/switching basics

Multitasking

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Remote desktop tools

Job description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!

Position Purpose:
The Specialist - IT Desktop Support works within the Everise Information Technology team in providing all levels of IT desktop support. The Specialist works closely with and provides support to the Everise Corporate Technology team members and their customers.

Job Requirements:

• Administration of Windows based applications of basic principles, theories, and concepts
• Administration of Exchange, remote access technologies, Microsoft Active Directory domain administration and support, including user/policy account creation, permissions allocation, creating file and print shares
• User desktop management with a working knowledge of system patch practices and imaging
• Working knowledge of Microsoft Networking principles such as DNS, WINS, DHCP
• Working knowledge of Cisco based routing and switching
• IT Support to provide 24x7 on call production support

Qualifications:

• Bachelor’s degree in Computer Science from a four-year college or university with two to four years related experience in IT with a focus on desktop support and management or equivalent combination of education and experience
• Desired certifications include but not limited to: A+ Certification, MCSE
• Ability to manage multiple projects, activities and tasks simultaneously
• Ability to work off-hours as required
• Management experience a plus
• Must have the personal communication and presentation skills that will represent the company professionally to outside agencies, financial institutions, business partners, employees and customers

If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.