IT Support Technician

Business Centric Technology; Plano (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in Plano, Texas seeks an IT Support Technician for a 1-year contract-to-hire role. The technician will be tasked with handling IT support requests and ensuring operational compliance. Ideal candidates will have a Bachelor's in IT or related fields and strong communication skills. The position offers a competitive pay rate of up to $25/hour and comprehensive benefits including medical insurance and a 401(k) match.

Benefits

Up to 60% paid medical insurance

$50k paid life insurance policy

Various insurance options (Home, Auto, Legal, Identity Theft)

Dental & Vision, 401K match

Flexible Spending Account

Annual Anniversary Bonuses

Referral bonuses between $500 and $2,000

Qualifications

• Bachelor's degree in IT, Computer Science or equivalent work experience.
• Strong attention to detail & organizational skills.
• Strong interpersonal and communication skills.

Responsibilities

• Responsible for triaging and executing IT Support requests.
• Maintain operational responsibilities and adhere to policy.
• Support team training material development.

Skills

Attention to Detail

Organizational Skills

Interpersonal Skills

Communication Skills

Education

Bachelor's degree in IT, Computer Science, or related field

Job description

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Treat Everyone With Respect | Account Management | Client Development & Engagement | Recruiter / Talent Acquisition | IT / ERP Staffing and…

Are you passionate about delivering exceptional service and upholding ethical standards? Our Plano-based client is in search of an IT Support Technician to join their team for a 1-year contract to hire position in Plano, TX. The IT Support Technician will respond to all requests within SLA timeframes, depending on ticket severity.

SALARY OFFERED: Up to $25/hour depending on the candidate’s experience, etc.

WHAT CAN BCT OFFER YOU?

• BCT pays up to 60% of medical insurance for employees
• $50k paid life insurance policy
• Home, Auto & Pet Insurance along with Legal & Identity Theft
• Dental & Vision, 401K match, and short & long-term disability insurance
• Flexible Spending Account
• Exceptional company values and culture with annual Anniversary Bonuses
• Referral bonuses ranging from $500 to $2,000

RESPONSIBILITIES:

• Responsible for the triage and execution of IT Support requests. Requests come to the IT Support team via email, phone, and ticket submissions.
• Elevate concerns or broad issues to management.
• Maintain operational responsibilities.
• Adhere to policy and processes. Professionally saying “no” where appropriate.
• Maintain discretion with sensitive tickets such as new hires, terminations, and more.
• Support the development of team training materials.
• Suggest and upon approval, implement changes to enhance our systems and process within ticketing system.

QUALIFICATIONS:

• Bachelor’s degree in IT, Computer Science, a related field, or equivalent work experience.
• Strong attention to detail & organizational skills
• Strong interpersonal and communication skills.

Apply Now! CP #8474

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Investment Management and Investment Advice

Referrals increase your chances of interviewing at Business Centric Technology by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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