IT Support Technician

Jobs via Dice; Plano (TX); On-site; USD 36,000 - 59,000; Full time

Job summary

A Plano-based company is seeking an IT Support Technician for a contract-to-hire position. The role involves managing IT support requests and ensuring effective operations. Candidates should have a bachelor's degree in IT or related fields, with strong communication and organizational skills. The company offers competitive benefits, including insurance and bonus incentives, making it a great place for entry-level professionals.

Benefits

Up to 60% medical insurance for employees

$50k paid life insurance policy

Dental & Vision insurance

401K match

Flexible Spending Account

Annual Anniversary Bonuses

Referral bonuses up to $2,000

Qualifications

• Bachelor's degree in IT or equivalent work experience required.
• Excellent skills in MS Excel and strong attention to detail.
• Strong organizational and communication skills valued.

Responsibilities

• Respond to IT Support requests via email, phone, and ticket submissions.
• Maintain operational responsibilities and adhere to policies.
• Support the development of training materials for the team.

Skills

Attention to detail

Organizational skills

Interpersonal skills

Communication skills

MS Excel

Education

Bachelor's degree in IT, Computer Science, or related field

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Business Centric Technology, is seeking the following. Apply via Dice today!

Are you passionate about delivering exceptional service and upholding ethical standards? Our Plano-based client is in search of an IT Support Technician to join their team for a 1-year contract-to-hire to hire position in Plano, TX. The IT Support Technician will respond to all requests within SLA timeframes, depending on ticket severity.

SALARY OFFERED: Up to $25/hour depending on candidate s experience, etc.

WHAT CAN BCT OFFER YOU?

• BCT pays up to 60% of medical insurance for employees
• $50k paid life insurance policy
• Home, Auto & Pet Insurance along with Legal & Identity Theft
• Dental & Vision, 401K match, and short & long-term disability insurance
• Flexible Spending Account
• Exceptional company values and culture with annual Anniversary Bonuses
• Referral bonuses ranging from $500 to $2,000
  
  

RESPONSIBILITIES:

• Responsible for the triage and execution of IT Support requests. Requests come to the IT Support team via email, phone, and ticket submissions.
• Elevate concerns or broad issues to management.
• Maintain operational responsibilities.
• Adhere to policy and processes. Professionally saying no where appropriate.
• Maintain discretion with sensitive tickets such as new hires, terminations, and more.
• Support the development of team training materials.
• Suggest and upon approval, implement changes to enhance our systems and process within ticketing system.
  
  

QUALIFICATIONS:

• Bachelor s degree in IT, Computer Science, a related field, or equivalent work experience.
• Excellent MS Excel skills
• Strong attention to detail & organizational skills
• Strong interpersonal and communication skills.
  
  

Apply Now! CP #8474

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Software Development

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Dallas, TX $36,000.00-$59,000.00 3 hours ago

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