IT Support Tehnician Lead

Jobs via Dice; Chicago (IL); On-site; USD 50,000 - 93,000; Full time

Job summary

A leading company is seeking a Lead IT Support Technician to coordinate technical support across multiple markets including Chicago. This hands-on leadership role will manage IT operations, enhance user support experiences, and oversee asset management. Ideal candidates will have a strong background in IT support, leadership skills, and a commitment to continuous improvement.

Benefits

Mileage reimbursement

Career development opportunities

Qualifications

• 3-5 years of experience in IT support, systems administration.
• Prior experience in a senior or lead IT support position.
• Valid driver's license and personal vehicle required.

Responsibilities

• Lead daily IT support operations and ensure timely resolution of Helpdesk tickets.
• Supervise and mentor IT support technicians across multiple markets.
• Oversee the full IT asset lifecycle, including procurement and support.

Skills

Leadership

Communication

Organizational skills

Attention to detail

Tools

Windows Environment

Active Directory

Exchange Online

Microsoft 365

Salesforce

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, CIMA, is seeking the following. Apply via Dice today!

NO C2C, 3RD PARTY VENDORS, REFERRALS, OR PARTNERSHIPS

Job Title: Lead IT Support Technician

Reports To: Director of Technology

Primary Location: Chicago, IL (with support in Kansas City, St. Louis, and additional markets as needed)

Position Summary

CIMA Consulting Group seeks a highly skilled Lead IT Support Technician to oversee and coordinate technical support operations across multiple markets. This hands-on leadership role ensures the integrity and efficiency of IT systems, manages hardware and software assets, and enhances end-user support experiences. The ideal candidate brings technical expertise, leadership acumen, and a commitment to continuous improvement in IT support services.

Key Responsibilities

• Lead daily IT support operations and ensure timely resolution of Helpdesk tickets
• Supervise and mentor IT support technicians across multiple markets (Chicago, Kansas City, St. Louis)
• Oversee the full IT asset lifecycle including procurement, deployment, inventory, support, and decommissioning
• Enforce IT asset management policies, system documentation standards, and compliance protocols
• Deliver advanced support for desktop systems, mobile devices, and AV technologies
• Administer user accounts, access permissions, and license management (Active Directory, Exchange Online, M365)
• Optimize ticketing systems, support procedures, and internal workflows
• Plan and execute on-site visits and technology deployments across locations
• Serve as the escalation point for complex support issues and vendor coordination
• Assist in infrastructure upgrades, rollouts, and IT project implementation
• Support disaster recovery and business continuity efforts
• Track support metrics and generate operational performance reports
• Perform additional duties as assigned
  
  

Qualifications

• 3 5+ years of experience in IT support, systems administration, or a related technical role
• Previous experience in a senior or lead IT support position is required
• Proficiency with Windows Environment, Active Directory, Exchange Online, Microsoft 365, and Salesforce
• Experience with IT asset tracking and Helpdesk ticketing systems
• Strong leadership, communication, and organizational skills
• Ability to coordinate remote support teams and manage multi-site operations
• Valid driver's license and personal vehicle required; must be willing to travel as needed
• Ability to lift and install hardware up to 50 lbs
• Strong attention to detail and a proactive approach to support improvement
  
  

Additional Considerations

• Mileage reimbursement and travel accommodations provided for site visits
• Career development opportunities toward Systems Administrator or IT Manager roles
  
  

CIMA Consulting Group is an Equal Opportunity Employer

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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