IT Support Technician

TEKsystems; Opelika (AL); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems in Opelika, AL is seeking an IT Support Technician to deliver Level 1 and 2 end-user support in a fast-paced environment. You will troubleshoot hardware, software, accounts, permissions, and network-connected devices while maintaining excellent customer service.

You'll escalate complex issues when needed, assist with onboarding and device deployment, and contribute to IT projects and process improvements, with a contract-to-hire path for the right candidate.

Qualifications

• Experience providing Level 1 and Level 2 technical support in a help desk or desktop support environment.
• Strong troubleshooting skills across hardware, operating systems, and common business applications.
• Experience supporting user accounts, access permissions, and endpoint devices.
• Familiarity with desktop administration, system support, and IT service management processes.
• Excellent communication and interpersonal skills, with the ability to interact confidently with all levels of the organization.
• Self-motivated, adaptable, and eager to learn new technologies and processes.
• Ability to manage multiple priorities while maintaining attention to detail.

Responsibilities

• Provide end-user support for hardware, software, account access, and peripheral devices.
• Troubleshoot and resolve issues related to user accounts, permissions, printing, and network-connected devices.
• Respond to, document, and manage support requests through a ticketing system.
• Diagnose and resolve desktop and workstation issues in a timely manner.
• Escalate complex issues when necessary while maintaining clear communication with users and stakeholders.
• Assist with onboarding, device deployment, and general IT operations support.
• Participate in IT projects and improvement initiatives as assigned.
• Maintain accurate documentation of support activities, procedures, and resolutions.
• Deliver exceptional customer service while supporting employees across the organization.

Skills

L1-L2 Support

Troubleshooting

Accounts & Permissions

Endpoint Devices

Desktop Admin

ITSM

Customer Service

Communication

Team Player

Job description

Overview

We are seeking a customer-focused IT Support Technician to provide both Level 1 and Level 2 technical support in a fast-paced environment. This role is ideal for someone who enjoys troubleshooting a variety of technical issues, delivering excellent customer service, and expanding their technical skillset through hands-on experience and project involvement.

Key Responsibilities

• Provide end-user support for hardware, software, account access, and peripheral devices.
• Troubleshoot and resolve issues related to user accounts, permissions, printing, and network-connected devices.
• Respond to, document, and manage support requests through a ticketing system.
• Diagnose and resolve desktop and workstation issues in a timely manner.
• Escalate complex issues when necessary while maintaining clear communication with users and stakeholders.
• Assist with onboarding, device deployment, and general IT operations support.
• Participate in IT projects and improvement initiatives as assigned.
• Maintain accurate documentation of support activities, procedures, and resolutions.
• Deliver exceptional customer service while supporting employees across the organization.

Qualifications

• Experience providing Level 1 and Level 2 technical support in a help desk or desktop support environment.
• Strong troubleshooting skills across hardware, operating systems, and common business applications.
• Experience supporting user accounts, access permissions, and endpoint devices.
• Familiarity with desktop administration, system support, and IT service management processes.
• Excellent communication and interpersonal skills, with the ability to interact confidently with all levels of the organization.
• Self-motivated, adaptable, and eager to learn new technologies and processes.
• Ability to manage multiple priorities while maintaining attention to detail.

Preferred Traits

• Strong customer service mindset and professional demeanor.
• Willingness to learn and continuously improve technical skills.
• Comfortable working independently as well as part of a team.
• Versatile "jack-of-all-trades" approach to supporting a broad range of IT needs.
• Interest in long-term growth and advancement opportunities within IT.

Work Environment

• Approximately 90% end-user support and ticket resolution.
• Approximately 10% participation in IT projects and continuous improvement initiatives.
• Opportunity to gain exposure to multiple areas of IT and develop skills for future career growth.

Job Type & Location

This is a Contract to Hire position based out of Opelika, AL.

Pay And Benefits

The pay range for this position is $20.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Opelika,AL. Application Deadline This position is anticipated to close on Oct 1, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.