IT Support Specialist

TEKsystems; Pittsboro (IN); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

HSA

PTO / Time Off

Job summary

TEKsystems in Pittsboro, IN is seeking an IT Support Specialist to provide frontline Level 1/2 support for end users. You will manage tickets, troubleshoot hardware, software and access issues, and assist with workstation setup while maintaining excellent customer service.

The role is a Contract to Hire position based onsite in Pittsboro, with a pay range of $20.00–$35.00 per hour and a strong benefits package. Ideal for a mid-level IT professional eager to grow.

Qualifications

• Experience providing desktop, technical, or help desk support in a professional environment.
• Strong troubleshooting and problem-solving abilities across hardware, software, and user access issues.
• Excellent customer service and communication skills.

Responsibilities

• Provide technical support for end-user hardware, software, and access-related issues.
• Troubleshoot and resolve password resets, account permissions, printer problems, network-connected device issues, and other technical concerns.
• Manage and respond to support tickets in accordance with established service expectations.
• Deliver exceptional customer service while supporting employees at all levels of the organization.
• Assist with workstation setup, configuration, maintenance, and troubleshooting.
• Document support activities, resolutions, and troubleshooting steps.
• Participate in IT projects and initiatives that support professional growth and expanded technical knowledge.
• Attend training sessions and stay current with evolving technologies and support procedures.
• Escalate complex issues when necessary while maintaining ownership of customer communications.

Skills

Desktop support

Help desk experience

Troubleshooting

Customer service

Communication

Team collaboration

Job description

IT Support Specialist Overview

We are seeking an IT Support Specialist to provide frontline technical support for end users in a fast-paced environment. This role combines Level 1 and Level 2 support responsibilities, focusing on issue resolution, user assistance, and maintaining a high standard of customer service. The ideal candidate is a proactive problem solver who enjoys learning new technologies and collaborating with team members across the organization.

Key Responsibilities

• Provide technical support for end-user hardware, software, and access-related issues.
• Troubleshoot and resolve password resets, account permissions, printer problems, network-connected device issues, and other technical concerns.
• Manage and respond to support tickets in accordance with established service expectations.
• Deliver exceptional customer service while supporting employees at all levels of the organization.
• Assist with workstation setup, configuration, maintenance, and troubleshooting.
• Document support activities, resolutions, and troubleshooting steps.
• Participate in IT projects and initiatives that support professional growth and expanded technical knowledge.
• Attend training sessions and stay current with evolving technologies and support procedures.
• Escalate complex issues when necessary while maintaining ownership of customer communications.

Qualifications

• Experience providing desktop, technical, or help desk support in a professional environment.
• Strong troubleshooting and problem-solving abilities across hardware, software, and user access issues.
• Excellent customer service and communication skills.
• Ability to interact professionally and confidently with employees and leadership.
• Willingness to learn, adapt, and continuously improve technical skills.
• Comfortable working in a hands-on support role with exposure to a variety of technologies and systems.
• Ability to manage multiple priorities in a ticket-driven environment.

Ideal Candidate

• Positive attitude and strong customer-focused mindset.
• Self-motivated and eager to grow within an IT organization.
• Versatile "jack-of-all-trades" approach to technology support.
• Strong sense of ownership, accountability, and follow-through.

Work Breakdown

• Approximately 90% user support and ticket resolution.
• Approximately 10% project-based work and continuous improvement initiatives.

Experience Level

Mid-Level / Intermediate IT Support Professional.

Job Type & Location

This is a Contract to Hire position based out of Pittsboro, IN.

Pay and Benefits

The pay range for this position is $20.00 - $35.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Eligibility

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Workplace Type

This is a fully onsite position in Pittsboro,IN.

Application Deadline

This position is anticipated to close on Sep 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.