Technical Support Tech I

TEKsystems; Atlanta (GA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems seeks motivated Technical Support Representatives to provide first-level technical assistance to end users. You will troubleshoot hardware, software, and system-related issues while delivering excellent customer service and ensuring timely resolution of technical problems.

Responsibilities include responding to requests via phone, email, and ticketing systems, diagnosing and resolving issues, and escalating complex problems as needed.

Qualifications

• Associate degree in Information Technology or related field preferred.
• 0-3 years of technical support, help desk, customer service, or related experience.
• Basic understanding of computer hardware, software, and troubleshooting concepts.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Respond to technical support requests via phone, email, and ticketing systems.
• Diagnose, research, and resolve hardware, software, and system issues.
• Document, track, and monitor incidents to ensure timely resolution.
• Escalate complex issues to appropriate support teams when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Provide professional and courteous support to end users.
• Follow established troubleshooting procedures and service standards.

Skills

Communication

Customer service

Multitasking

Problem solving

Education

Associate degree in Information Technology or related field

Job description

Description

We are seeking motivated Technical Support Representatives to provide first-level technical assistance to end users. In this role, you will troubleshoot hardware, software, and system-related issues while delivering excellent customer service and ensuring timely resolution of technical problems.

Key Responsibilities

• Respond to technical support requests via phone, email, and ticketing systems.
• Diagnose, research, and resolve hardware, software, and system issues.
• Document, track, and monitor incidents to ensure timely resolution.
• Escalate complex issues to appropriate support teams when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Provide professional and courteous support to end users.
• Follow established troubleshooting procedures and service standards.

Qualifications

• Associate degree in Information Technology or a related field preferred.
• 0-3 years of technical support, help desk, customer service, or related experience.
• Basic understanding of computer hardware, software, and troubleshooting concepts.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

What We're Looking For

• Problem-solving mindset
• Strong attention to detail
• Excellent verbal and written communication skills
• Ability to follow established processes and procedures
• Team-oriented attitude with a desire to learn and grow

Schedule

• Start dates either October 5th or October 19th
• Shifts: Front Half or Back Half (7am-5:30pm)

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Atlanta, GA.

Pay And Benefits

The pay range for this position is $22.63 - $22.63/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Atlanta,GA. Application Deadline This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.