IT Support Technician

TEK Systems; South Bend (AR); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

TEKsystems in South Bend, IN is seeking an IT Support Technician to provide centralized end-user support across the organization. This role offers both remote and on-site assistance for hardware, software, and communications systems.

You will troubleshoot, deploy devices, manage inventories, and respond to service requests with a focus on customer service and clear communication. This contract-to-hire position is onsite in South Bend.

Qualifications

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Solid understanding of computer operating systems and business productivity software.
• Basic knowledge of networking concepts and communication systems.
• Ability to diagnose and resolve technical issues independently.
• Previous experience in a Service Desk, Help Desk, or IT Support environment.
• Industry-recognized technical certifications.
• Experience supporting end users in a fast-paced environment.

Responsibilities

• Provide first-level technical support through phone, email, ticketing systems, and in-person interactions.
• Troubleshoot and resolve hardware, software, and communication-related issues.
• Receive, track, and process service requests and incident reports.
• Support computer setup, deployment, configuration, and refresh activities.
• Assist with asset tracking and inventory management of technology equipment.
• Coordinate device ordering, installation, and maintenance activities.
• Deliver technical support for employees and business units across the organization.
• Escalate complex issues when appropriate and document resolutions.
• Maintain a high level of customer satisfaction through professional and timely service.

Skills

Desktop support

Technical troubleshooting

Help desk support

Asset management

Customer service

Job description

We are seeking an IT Support Technician to provide centralized technical support for end users across the organization. This role serves as a primary point of contact for technology-related issues, delivering both remote and on-site support for hardware, software, and communication systems.

The ideal candidate will possess strong troubleshooting abilities, excellent customer service skills, and the ability to diagnose and resolve technical issues efficiently. This position supports day-to-day technical operations, including device deployment, inventory management, system setup, and end-user assistance.

Key Responsibilities

• Provide first-level technical support through phone, email, ticketing systems, and in-person interactions.
• Troubleshoot and resolve hardware, software, and communication-related issues.
• Receive, track, and process service requests and incident reports.
• Support computer setup, deployment, configuration, and refresh activities.
• Assist with asset tracking and inventory management of technology equipment.
• Coordinate device ordering, installation, and maintenance activities.
• Deliver technical support for employees and business units across the organization.
• Escalate complex issues when appropriate and document resolutions.
• Maintain a high level of customer satisfaction through professional and timely service.

Required Skills

• Desktop support
• Technical troubleshooting
• Help desk support
• Asset management
• Customer service

Qualifications

Required

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Solid understanding of computer operating systems and business productivity software.
• Basic knowledge of networking concepts and communication systems.
• Ability to diagnose and resolve technical issues independently.

Preferred

• Previous experience in a Service Desk, Help Desk, or IT Support environment.
• Industry-recognized technical certifications.
• Experience supporting end users in a fast-paced environment.

Experience Level

Intermediate

Job Type & Location

This is a Contract to Hire position based out of South Bend, IN.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in South Bend,IN.

Application Deadline

This position is anticipated to close on Sep 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.