IT Support Technician

Solarcycle; Odessa (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company at the forefront of the clean energy revolution! As an IT Support Technician, you will play a vital role in supporting and enhancing the technological backbone of our manufacturing operations. Your expertise will ensure that our systems run smoothly, enabling us to recycle solar panels and contribute to a sustainable future. With a collaborative team and a commitment to innovation, this position offers the chance to make a meaningful impact in the renewable energy sector. If you are passionate about technology and sustainability, we want you on our team!

Qualifications

• 3+ years of experience in an IT support role.
• Proficiency in troubleshooting hardware and software issues.

Responsibilities

• Provide on-site technical support for manufacturing-related IT systems.
• Train staff on IT systems and MES functions in English and Spanish.

Skills

Technical Support

Troubleshooting

Communication

Problem-Solving

Teamwork

Education

High School Diploma

Bachelor of Science in Information Technology

Tools

Office 365

Manufacturing Technologies

CompTIA A+

Network+

Job description

Do you want to be on the cutting edge of the clean energy and climate tech industry? Are you excited about the intersection of renewable energy and the circular economy? We are too. And that’s why we launched SOLARCYCLE, an advanced technology-based recycling company.

The solar industry needs a global end-of-life partner to restore, renew, and ultimately recycle yesterday’s solar panels for tomorrow’s clean energy projects. SOLARCYCLE aims to be the partner of choice for solar asset owners looking for a responsible solution to their end-of-life system needs. And we need you to direct our field operations to help us become a leader in this new burgeoning sector in the renewable energy industry.

About the role:

The IT Support Technician will be responsible for the implementation, configuration, and support of production systems including but not limited to laptops, kiosks, printers, tablets, and various administrative devices. A significant part of this role involves training staff on various MES systems, computer basics in both English and Spanish. This role will play a critical role in the IT department continuous improvement process.

Key Responsibilities

• Technical Support: Provide on-site technical support for all manufacturing-related I.T. systems, including hardware, software, and network issues.
• System Maintenance: Perform regular maintenance and updates on manufacturing systems to ensure optimal performance and minimize downtime.
• Troubleshooting: Diagnose and resolve technical issues promptly to maintain the efficiency of manufacturing operations.
• Installation: Assist with the installation and configuration of new equipment and software in the manufacturing environment.
• Documentation: Actively participate in the document management system to assist IT team with SOPs and knowledge base building
• Collaboration: Work closely with the manufacturing team to understand their IT needs and provide effective solutions.
• Training: Provide and/or create training for the manufacturing staff on the use of IT systems, Office 365, and MES functions in both English and Spanish.

Qualifications

• Education: High School Diploma required.
• Communication: Excellent verbal and written communication skills, with the ability to explain and write about technical concepts to non-technical users. Bilingual English/Spanish (both spoken and written) required.
• Technical Skills: Proficiency in troubleshooting hardware and software issues, knowledge of network systems, and experience with manufacturing technologies.
• Experience: Minimum of 3 years of experience in an I.T. support role.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Teamwork: Ability to work effectively both independently and as part of a team, with a collaborative and supportive attitude.

Optional requirements:

• Certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals
• Bachelor of Science in Information Technology
• Familiarity with manufacturing automation technologies

You don’t meet every single requirement? Studies have shown that people are less likely to apply to jobs unless they meet every single qualification. If you think this role is for you but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right person for this role.

You will be working alongside a highly successful team who deliver amazing innovative work in the solar PV industry! The solar industry needs a global end-of-life partner to restore, renew and ultimately recycle yesterday’s solar panels for tomorrow’s clean energy projects. SOLARCYCLE aims to be the partner of choice for solar asset owners looking for a responsible solution to their end-of-life system needs.

Solar power is one of the most powerful tools humanity has in our fight against climate change. But for solar to truly scale to its full potential, we need to create renewable supply chains and a vibrant secondary market for upcycled panels and recycled materials. Since its launch in 2022, SOLARCYCLE has assembled a world-class management team with experience scaling companies and organizations such as Amazon, Nextracker, Sierra Club, Solaria, and SunPower. The company has secured high-volume contracts with industry leaders such asAES, EDF Renewables North America, EDP Renewables North America, Greenbacker, Ørsted, Qcells,Silfab, Silicon Ranch,and Sunrun. This is the next frontier - ensuring a cleaner, more sustainable and domestic supply of the critical minerals needed for the next wave of solar. We exist to make clean energy massively scalable and even more sustainable by radically advancing recycling technology and infrastructure for the solar industry. If this resonates with you, we really want to meet you.