UTS - Temporary IT Support Technician at UNC Chapel Hill

NC State University; Chapel Hill (NC); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading university is seeking a Temporary IT Support Technician to manage help requests, develop user support materials, and assist with webinars. This remote role requires strong problem-solving skills and a background in user support. Candidates must reside in North Carolina.

Qualifications

• At least 1 year of relevant professional experience.
• Minimum of 2 years of education beyond high school.

Responsibilities

• Manage incoming help requests for Statewide IT.
• Develop user support materials like help documents and training videos.
• Support statewide video webinars.

Skills

Usability Testing

Help Desk Support

Request Tracking

Education

Associate Degree

Job description

UTS - Temporary IT Support Technician at UNC Chapel Hill

• Manage incoming help requests for Statewide IT, resolving issues when possible and escalating to the development team or regional staff as appropriate.
• Track outstanding support requests to ensure timely and effective resolution.
• Develop user support materials, including help documents, FAQs, training videos, and other relevant documentation for both end users and staff.
• Serve as the primary contact for duplicate person reconciliation in records.
• Assist with usability testing and identification of feature needs for the programming team.
• Support statewide video webinars, including pre-event audiovisual checks and participant management during the webinar.

Is Time Limited

Is Time Limited No

If Yes, Appointment Length 3 months

Department Information

Job City & State

Department

System Information

Classification Title

Working Title

Working Title UTS - Temporary IT Support Technician at UNC Chapel Hill

Position Information

Requirements and Preferences

Work Schedule

Work Schedule Monday-Friday, 8am- 5pm, Remote

Other Work/Responsibilities

• Experience: At least 1 year of relevant professional experience.
• Education: Minimum of 2 years of education beyond high school (e.g., associate degree or equivalent coursework).

Department Required Skills

• Proficient in assisting with usability testing and identifying necessary system features to enhance user experience.
• Skilled in managing incoming help requests, providing timely resolutions or appropriate escalations.
• Experienced in tracking outstanding requests to ensure prompt and efficient resolution.

Preferred Years Experience, Skills, Training, Education

• Facilitating large video meetings and/or webinars

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail]. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree equivalency verified at www.wes.org or equivalent service. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about University Temporary Services?

  (Open Ended Question)

• * Do you live in the state of North Carolina?
  • yes
  • no
• * If you do not, are you willing to relocate to NC? This role is remote; however, the employee must reside in the state of NC.

  (Open Ended Question)

• * Do you have experience with critical end user support?

  (Open Ended Question)

Required Documents

• Resume
• Contact Information for References
Optional Documents
• Cover Letter

NC STATE UNIVERSITY
RALEIGH, NC 27695
PHONE: [phone]