UTS - Temporary IT Support Technician (remote) at UNC Chapel Hill

University of North Carolina at Chapel Hill; Chapel Hill (NC); Remote; Full time

Job summary

The University of North Carolina at Chapel Hill is seeking a Temporary IT Support Technician. This remote position involves assisting with usability testing, managing help requests, and tracking resolutions. Candidates should have relevant experience and education. Apply by May 19, 2025.

Qualifications

• At least 1 year of relevant professional experience.
• Minimum of 2 years of education beyond high school.

Responsibilities

• Assisting with usability testing and identifying system features.
• Managing help requests and providing resolutions.
• Tracking outstanding requests for prompt resolution.

Skills

Usability Testing

Help Request Management

Request Tracking

Education

Associate Degree or Equivalent Coursework

Job description

Posting Information

Department: HR UTS Partnership

Career Area: Information Technology

Posting Open Date: 05/12/2025

Application Deadline: 05/19/2025

Position Type: Temporary Staff (SHRA)

Position Title: UTS - Temporary IT Support Technician (remote) at UNC Chapel Hill

Position Number: [Insert Number]

Vacancy ID: S025263

Full-time/Part-time: Full-Time Temporary

Hours per week: 40

Work Schedule: M-F, 8-5, remote

Position Location: Chapel Hill, NC (Remote)

Hiring Range: $28.00 per hour

Proposed Start Date: 05/26/2025

Estimated Duration of Appointment: 3 months or less

Position Summary

The primary responsibilities include:

1. Assisting with usability testing and identifying system features to enhance user experience.
2. Managing help requests, providing resolutions or escalations.
3. Tracking outstanding requests to ensure prompt resolution.

Minimum Education and Experience Requirements

• At least 1 year of relevant professional experience.
• Minimum of 2 years of education beyond high school (e.g., associate degree or equivalent coursework).

Required Qualifications, Competencies, and Experience

• Proficient in usability testing and system feature identification.
• Skilled in managing help requests and escalations.
• Experienced in tracking requests for timely resolution.

Preferred Qualifications

• Experience facilitating large video meetings and webinars.

Additional Information

UNC-Chapel Hill and NC State University collaborate to provide temporary staffing services. Interested candidates should apply at: https://jobs.ncsu.edu/postings/218203

For more details, visit: https://unc.peopleadmin.com/postings/301067

For policies and employment information, visit: http://hr.unc.edu/policies-procedures-systems/spa-employee-policies/temporary-employment/relevant-policy-information-for-temporary-employees/

Contact Information

If you experience issues accessing the system or questions about the application process, contact the Office of Human Resources at [phone] or email [e-mail]. Note: HR cannot provide specific application status updates.

Equal Opportunity Statement

NC State University is an equal opportunity employer. All qualified applicants will receive equal consideration without regard to various protected statuses. For accommodations, contact 919-513-0574. For questions about the application process, call 919-515-2135 or email [e-mail]. Final candidates are subject to background checks and degree verification if applicable. NC State participates in E-Verify.