IT Support Technician

Lensa; Oakland (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading career site announces an opening for an IT Support Technician to provide technical support for systems and applications. This role involves problem resolution, collaboration with vendors, and adherence to service standards. Ideal candidates should have a Bachelor's degree in Computer Science or equivalent and some IT experience, ready to enhance their skills in a dynamic work environment.

Benefits

Career development opportunities

Health and wellness benefits

Qualifications

• Minimum two years IT experience in a support or operations environment.
• Skills in troubleshooting and customer service.
• Ability to follow procedures and communicate effectively.

Responsibilities

• Provide first and second level technical support.
• Resolve non-complex problems and support troubleshooting efforts.
• Document details of problems and service requests.

Skills

Technical Support

Problem Solving

Communication

Education

Bachelor's degree in Computer Science or related field

Job description

3 days ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Kaiser Permanente, is seeking professionals in Oakland, CA. Apply via Lensa today!

Job Summary

The individual contributor is primarily responsible for providing the first or second level support to resolve problems with products and applications, performing the setup and maintenance of computer systems, and interacting with third party hardware and/or software vendors.

Essential Responsibilities

• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
• Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
• Provides first level and basic second level support to resolve problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).
• Supports troubleshooting efforts in conjunction with customer to identify routine and moderately complex problems.
• Supports efforts to analyze and prioritize incoming requests and alerts.
• Follows procedures for incident escalation and notification to leadership.
• Escalates routine problems, as necessary, to appropriate resource (e.g., support team or vendor).
• Resolves non-complex problems and attempts to resolve complex problems.
• Follows and supports the development of standard operating procedures.
• Supports tracking and documentation of details of problems, status of service requests, and resolutions.
• Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
• Supports the documentation of workarounds for problem records and changes to proactive processes.
• Reviews information (e.g., procedures, installation, configuration) related to new technology.
• Provides the knowledge repository for routine and moderately complex technical support.
• Supports the execution of disaster recovery and business continuity processes and events.
  
  

Minimum Qualifications

• Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum two (2) years IT experience in a support or operations environment.
  
  

Additional Requirements

COMPANY: KAISER

TITLE: IT Support Technician

LOCATION: Oakland, California

REQNUMBER: 1362166

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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