Founding Technical Support Engineer (Remote)(US time zones)

SigNoz; San Francisco (CA); Remote; USD 70,000 - 90,000; Full time

Job summary

SigNoz is seeking a Founding Technical Support Engineer to build the support function from the ground up. This role is ideal for someone passionate about engaging with developers and who has experience in technical support or DevOps. As a key team member, you will troubleshoot complex issues, contribute to a premier user experience, and shape the support processes of a rapidly growing open-source project.

Qualifications

• 2+ years experience in technical support or DevOps role.
• Hands-on experience with observability tools like Grafana and Prometheus.
• Programming skills in at least one language (Go, Python, JavaScript preferred).

Responsibilities

• Debug OpenTelemetry instrumentation issues and troubleshoot ClickHouse queries.
• Build support infrastructure, create knowledge base, and establish processes.
• Engage with the open-source community through GitHub and Slack.

Skills

Technical troubleshooting

Customer-focused mindset

Strong written communication

Tools

Grafana

Prometheus

Jaeger

DataDog

Job description

Join to apply for the Founding Technical Support Engineer (Remote)(India time zones) role at SigNoz

Join to apply for the Founding Technical Support Engineer (Remote)(India time zones) role at SigNoz

This range is provided by SigNoz. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

SigNoz is a global open source project with users in 30+ countries. We are building an open-source application monitoring which helps developers monitor their applications and troubleshoot problems, quickly.

We have crossed 21000+ Github stars, 6000+ members in the slack community and 150+ contributors.\ \ Why us?

• Opportunity to work in a global dev infra product
• Backed by YC and some of the prominent VCs in the Bay Area
• We are completely remote. No offices
• Founding team member opportunity - build support function from scratch
  
  

Role

What we are looking for\ This is not your typical support role. If you're looking for a classic tier-1 support person who escalates everything to engineering, you should stop reading now. We're looking for someone who is:

• Technical enough to solve real problems - you need to debug OpenTelemetry instrumentation issues, troubleshoot ClickHouse queries, and help customers optimize their observability setup without constantly escalating to engineering.
• Someone who can build support infrastructure from the ground up - you will create our knowledge base, establish processes, and set up tooling for a world-class support experience.
• Passionate about engaging with opensource and developers - you'll be active in GitHub issues, Slack discussions, and technical forums.
  
  

Who Would Be a Good Fit

• 2+ years experience in technical support or Devops role supporting technical audiences (SREs, Platform Engineers, DevOps teams)
• Strong learning skills - you can quickly pick up new technologies and dive deep into complex technical problems
• Hands-on experience with observability tools - Grafana, Prometheus, Jaeger, DataDog, or similar platforms
• DevOps background - containerization (Docker, Kubernetes), infrastructure as code, and cloud platforms
• Programming ability - can read and debug code in at least one language (Go, Python, JavaScript preferred)
• OpenTelemetry knowledge - understanding of instrumentation, collectors, and distributed tracing concepts
• Customer-focused mindset - you're excited about helping technical users succeed and removing blockers to adoption
• Leadership potential - you want to eventually build and lead a support team as we scale
• Strong written communication - can explain complex technical concepts clearly to engineers
  
  

Who May Not Be a Good Fit

• Candidates who are fresh out of college
• People who need extensive training on observability concepts
• Candidates who prefer structured, process-heavy support environments
• People who want to avoid technical deep-dives or hands-on troubleshooting
• Those looking for a traditional escalation-heavy support model
  
  

Seems like something right up your alley?

Just apply on this site or email your CV and an intro note to us at [hiring at signoz dot io]. Feel free to include links to your GitHub, LinkedIn, Twitter, or blog posts.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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