IT Support Technician

TuneCore; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology firm is seeking a Tier 1 IT Support Specialist to provide essential support for their network and IT systems during off-hours. This role involves troubleshooting a range of issues across various platforms including Windows, Linux, and virtualization environments. The ideal candidate will have five years of experience in IT support, be familiar with industry regulations, and possess excellent problem-solving skills. We welcome U.S. Citizens who are eligible for government contracts to apply.

Qualifications

• Five years of experience in IT support services.
• Familiar with DOI and USGS security regulations and best practices.
• Requirements include U.S. citizenship and Common Access Card eligibility.

Responsibilities

• Provide Tier 1 IT support for various systems.
• Respond to IT incidents and troubleshoot issues.
• Ensure operational continuity during off-hours.

Skills

Troubleshooting

Networking

System Monitoring

AWS

Tools

Windows

Linux

FortiGate

Juniper

HP

Dell

VM Infrastructure

Job description

Job Description

Provide Tier 1 IT support for network, web, data exchange, and notification systems, as well as servers and desktops outside regular office hours (6 PM to 6 AM) to ensure continuous operation. Address IT incidents by employing common troubleshooting skills, following documented procedures, and, when necessary, contacting appropriate higher-tier support personnel. Respond to on-site issues within one (1) hour of request.

Qualifications:
Qualifications

• Five (5) years of experience providing IT support services such as:
  • Windows and Linux client and server systems
  • Networking systems such as FortiGate, Juniper, HP, and Dell.
• Experience with VM infrastructures
• Familiar with DOI and USGS security regulations, SOPs, and best practices
• Familiar with utilizing network and host system monitoring
• Familiar with AWS

Additional Information

• Must be a U.S. Citizen and eligible to work on Government contracts.
• Must be able to obtain a Common Access Card (CAC).

All your information will be kept confidential according to EEO guidelines.