IT Support Technician

Uog; Northern (KY); On-site; USD 35,000 - 44,000; Full time

Job summary

The University of Guam is seeking an IT Support Technician to install, repair, and maintain computer equipment and provide technical support for employees and students. The role monitors IT systems, troubleshoots hardware/software issues, and ensures security and reliability of University networks and resources.

Reports to the Chief Information Officer and requires strong communication and customer service skills.

Qualifications

• Associate’s degree in IT, CS, CIS, or at least 60 credit hours toward a degree in IT/CS or related field.
• Any equivalent combination of experience and training which provides the minimum knowledge, skills and abilities.

Responsibilities

• Install, repair, and maintain computer equipment.
• Provide technical advice and support for employees and students using computer hardware and software.
• Monitor and maintain computers, computer systems, networks, and IT infrastructure.
• Install and configure computer systems, diagnose hardware and software faults, and resolve issues via phone or in person.

Skills

IT knowledge

Customer service

Communication skills

Education

Associate’s degree in IT or CS

Job description

Please see Special Instructions for more details.

The University of Guam is a drug-free work environment and an equal opportunity employer, military family, disability and veterans are encouraged to apply. Federal Law requires presentation of proof of identity and eligibility to work in the U.S. We comply with this law on a nondiscriminatory basis.

For technical assistance or inquiries in completing the application, please contact Eliza Soriano at [e-mail]

Applicants claiming degrees or credit hours are required to have an original or copy of the documents (e.g., transcripts, high school diploma) or GED certification accompany the application.

Position Information

Position Title

Posting Number

Posting Number 079-26

Full or Part Time

Full or Part Time Full Time

Work Schedule

Monday to Friday, 8:00am to 5:00pm

Position End Date

Salary Range

UGPP /I-01 $34,886.00 – UGPP /I-07 $43,608.00 Per Annum

Job Description Summary

NATURE OF WORK IN THIS CLASS : IT Support Technician performs skilled work in the installation, repair, and maintenance of computer equipment. The IT position provides technical advice and support for employees and students who use computer hardware and software effectively. This position monitors and maintains computers, computer systems, networks, and other IT systems; installs and configures computer systems, diagnoses hardware and software faults; and solves technical and application problems, either over the phone or in person. The IT Support Technician’s role may span one or more areas of expertise.

CHARACTER OF DUTIES : The IT Support Technician reports to the Chief Information Officer and serves as a frontline technology resource, responsible for supporting the reliability, security, and continuity of the University’s information technology environment. Work requires sound judgment, responsiveness, and a service-oriented approach in addressing the technology needs of employees and students. The position contributes to the consistent delivery of IT services by following established standards, procedures, and security practices; safeguarding institutional technology resources; and promoting the effective and appropriate use of University systems. The incumbent is expected to communicate technical information clearly, exercise professionalism when working with users, adapt to changing technology and operational requirements, and contribute to minimizing service disruptions that may affect academic and administrative operations.

SPECIAL WORKING CONDITIONS : Normal work schedule may include on-call, late evening, early morning, or weekend work on a periodic or frequent-needbasis.

ILLUSTRATIVE EXAMPLES OF WORK : (Any one position may not include all duties listed, nor do the examples cover all the duties that may be performed.) The IT Support Technician is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the unit but may include: Assisting and supporting employees and students through a series of actions, face-to-face, on telephone, or online to help set up systems or resolve issues; installing and configuring computer hardware, operating systems and applications; monitoring and maintaining computer systems and networks; troubleshooting system and network problems and diagnosing and solving hardware or software issues. Maintaining records and preparing reports; managing IT inventory and replacing parts as required; providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system; supporting the roll-out of new applications; setting up new user accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; working continuously on a task until completion ( or referralto third parties, if appropriate); prioritizing and managing many open cases at one time; rapidly establishing a good working relationship with employees, students, and other professionals. Testing and evaluating new technology; and performing related work as required.

Minimum Qualifications

A) An Associate’s degree in Information Technology (IT), Computer Science (CS), Computer Information Systems ( CIS ), or at least 60 credit hours completed toward a degree in IT, CS, CIS , or a related field; OR

B) Any equivalent combination of experience and training which provides the minimum knowledge, skills and abilities.

Preferred Qualifications

• Proficient in IT and related disciplines
• Experienced in Customer Service related to technical support

Minimum Knowledge, Abilities and Skills

Knowledge of IT, computer hardware and software, operating systems, and networking. Excellent oral and written communication skills. Ability to follow oral and written instructions. Ability to apply safe work practices on the job. Ability to maintain strong client focus and genuine desire to assist. Ability to be methodical and disciplined in analyzing and solving technical issues. Ability to work effectively with the public and employees.

Physical Requirements

Other Information

Job Open Date

Job Open Date 09/16/2026

Job Application Deadline

Job Application Deadline 09/29/2026

Open Until Filled No

Special Instructions to Applicants

The University of Guam is a drug-free work environment and an equal opportunity employer, military family, disability and veterans are encouraged to apply. Federal Law requires presentation of proof of identity and eligibility to work in the U.S. We comply with this law on a nondiscriminatory basis.

For technical assistance or inquiries in completing the application, please contact Eliza Soriano at [e-mail]

Applicants claiming degrees or credit hours are required to have an original or copy of the documents (e.g., transcripts, high school diploma) or GED certification accompany the application.

Additional Information

Contact Information

For further inquiries, contact the University of Guam Human Resources Office at [phone] or email [e-mail].