IT Specialist I - Medical School Support

UNIVERSITY OF THE VIRGIN ISLANDS; Northern (KY); Hybrid; USD 41,000 - 50,000; Full time

Job summary

University of the Virgin Islands is seeking an IT Specialist I to provide frontline IT support for the Medical School building, including desktops, classroom technology, video conferencing, and computer labs. You will respond to helpdesk requests, document procedures, and create simple user guides for faculty, staff, and students.

The role requires an Associate’s degree in IT or related field (or equivalent experience) and at least one year of support experience.

Qualifications

• Associate’s degree in Information Technology or a related field, or an equivalent combination of education and experience.
• At least one year of experience providing technical support in a helpdesk or desktop support environment.
• Basic knowledge of Windows operating systems and Microsoft Office applications (including Outlook).
• Ability to troubleshoot hardware (printers, monitors, etc.) and software issues.
• Strong customer service and communication skills.
• Ability to follow written instructions and accurately document work.
• Willingness to learn, take direction, and work as part of a team.

Responsibilities

• Provide frontline IT support for desktops, classroom technology, video conferencing, and computer labs.
• Respond to helpdesk requests, document basic procedures, and create simple user guides and tips for faculty, staff, and students.
• Assist with setup and troubleshooting of equipment in classrooms and labs as needed.

Skills

Customer service

Communication

Teamwork

Education

Associate’s degree in IT or related field

Tools

Windows OS

Microsoft Office (Outlook)

Job description

IT Specialist I - Medical School Support

Position Title IT Specialist I - Medical School Support

Position Number

Position Number 121025

Department

Department Information Technology

Job Description

This position provides frontline IT support for the Medical School building, including assistance with desktops, classroom technology, video conferencing, and computer labs. Responsibilities include responding to helpdesk requests, documenting basic procedures, and creating simple user guides and helpful tips for faculty, staff, and students. Other duties may be assigned as needed.

Required Qualifications

• Associate’s degree in Information Technology or a related field; or an equivalent combination of education and experience.
• At least one year of experience providing technical support in a helpdesk or desktop support environment.
• Basic knowledge of Windows operating systems and Microsoft Office applications (including Outlook).
• Ability to troubleshoot hardware (printers, monitors, etc.) and software issues.
• Strong customer service and communication skills.
• Ability to follow written instructions and accurately document work.
• Willingness to learn, take direction, and work as part of a team.

Preferred Qualifications

• Experience working in a university or educational setting.
• Familiarity with video conferencing tools (e.g., Microsoft Teams, Zoom).
• Exposure to classroom AV technology or lab environments.
• Ability to create simple how-to guides and user-friendly tips.
• Strong interpersonal skills and a desire to help others solve problems.

Physical Demands

• Must be able to lift and move computer equipment (up to 50 pounds).
• May require crawling under desks or accessing tight spaces to set up equipment.
• Must be able to walk between campus buildings to provide in-person support.

Posting Number

Posting Number S423

Location

Location St. Thomas

Position Type

Position Type Full Time

Number of Vacancies- part time

Number of Vacancies- part time 1

Posted Salary $45,000.00

Advertised Job Duties

• Associate’s degree in Information Technology or a related field; or an equivalent combination of education and experience.
• At least one year of experience providing technical support in a helpdesk or desktop support environment.
• Basic knowledge of Windows operating systems and Microsoft Office applications (including Outlook).
• Ability to troubleshoot hardware (printers, monitors, etc.) and software issues.
• Strong customer service and communication skills.
• Ability to follow written instructions and accurately document work.

Willingness to learn, take direction, and work as part of a team.

Open Date

Open Date 09/19/2026

Close Date

Close Date 10/06/2026

Special Instructions to Applicant

Email is the preferred method of communicating with applicants at the University of Virgin Islands. You will be required to supply your email address during the application process. AMERICANS WITH DISABILITIES ACT ( ADA ) ACCOMMODATION : In accordance with the Americans with Disabilities Act, anyone who needs an ADA accommodation for the purposes of employment should contact the Human Resources Office at [phone]. For information about relocating to the US Virgin Islands, please visit the Virgin Islands Moving Center at: www.vimovingcenter.com

Internal or Externally Advertised?

Internal or Externally Advertised? External

Supplemental Questions

Required fields are indicated with an asterisk (*).