IT Support Technician

TuneCore, Inc.; New York (NY); Hybrid; USD 50,000 - 80,000; Full time

Job summary

TuneCore, a leader in music distribution, is seeking a Workplace Support Technician for their New York City office. The role involves supporting users, repairing equipment, and producing live events, all within a hybrid work model. Ideal candidates will have technical support experience and a passion for helping others in the music industry.

Benefits

Paid Time Off (vacation, holidays)

Wellness Fridays (close at 1pm on Fridays)

Universal Paid Parental Leave

Comprehensive health, vision, dental coverage

401k match

Learning and development opportunities

Free distribution subscription for employees

Qualifications

• One year in a customer-facing role.
• Experience in repairing and troubleshooting PCs, Macs, and audio-visual equipment.
• Experience with basic wired and wireless networking.

Responsibilities

• Support 300+ onsite and remote users at a busy music distributor.
• Set up, support, and repair a variety of Macs, PCs, office, and musical equipment.
• Work with video, lighting, and audio mixing equipment to produce company events.

Skills

Troubleshooting

Customer Service

Interpersonal Skills

Technical Support

Tools

MS Office

Google Workplace

Adobe Creative Suite

Job description

TuneCore IT provides technical support and infrastructure design and maintenance for several music industry offices in the Americas. We are looking for a Workplace Support Technician to help repair equipment, assist team members, administer systems, and produce live events.

The tasks and responsibilities of this position include, but are not limited to:

Support 300+ onsite and remote users at a busy music distributor in Dumbo

Set up, support, and repair a variety of macs, PCs, office, and musical equipment

Work with video, lighting, and audio mixing equipment to produce company events and musical performances

Repair hardware, perform maintenance, build infrastructure, and learn a variety of systems.

Qualifications

• One year in a customer-facing role

Experience in repairing and troubleshooting PCs, Macs, and audio-visual equipment

Familiarity with MS Office, Google Workplace, and Adobe Creative Suite

Experience with basic wired and wireless networking

You should enjoy helping others, taking things apart, putting them back together, and figuring things out

Strong interpersonal skills

This is an onsite position, candidates must be able to reach our main office and respond to emergencies within 45 minutes

Additional Information

Weencourageyou toapply even if youdo notmeet allof the requirements that are listed within this job description.

Where you’ll be

This role will be based out of our New York City office. TuneCore operates on a hybrid model giving our teams flexibility and choice in how they work. Employees have the option to work from our office 7 days per month on a flexible schedule organized at the department level.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Working At TuneCore

Our Values:

TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are fairness, expertise, respect and transparency. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.

We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving. Our goal is to make TuneCore an inspirational place that feels comfortable and familiar no matter how you look, where you call home, who you love, what you believe, or what’s on your playlist.

CSR Strategy: Shaping Music for Good

Our core values are put into action through Shaping Music for Good, Believe and TuneCore’s global corporate social responsibility strategy, integrated at all levels of the company and at the heart of our business model.

We strive to shape the music industry for good by building trusting relationships with artists and partners, investing in the growth and talent development of our local markets, and empowering our community to positively impact society. We work to achieve progress on our core priorities: gender equity, diversity, equity & inclusion, environmental sustainability, and wellness for our employees, artists, and industry partners.

Shapers Program
Employees have the opportunity to join the Shapers Program, a resource group made up of teammates who want to dedicate their time and skills to Shaping Music For Good initiatives.Shapers develop action plans, educate teammates, support the implementation of programs, and inspire action within the organization on causes and issues that align with TuneCore and Believe’s SMFG priorities.

Fast Company’s 10 Most Innovative Companies in Music list (2023-2025)

Crain’s Best Places to Work in NYC (2022-2024)

Billboard Women in Music List: Andreea Gleeson, CEO(2023-2025)

At TuneCore we’re committed to the well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

Paid Time Off including vacation, holidays, paid bereavement, unlimited paid sick days, and company-wide week off between Christmas and New Years—every employee needs time to take care of themselves and their family.

“Wellness Fridays” year-round (close at 1pm on Fridays)

Universal Paid Parental Leave for both parents – because we know your newest family member(s) deserve your undivided attention.

Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment – your health comes first.

401k match – an investment in your future.

Company wide events, outings and volunteer days – we have team spirit and know how to have fun!

Hybrid Work – employees have the option to work primarily remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies.

Learning and development opportunities and career development training – we believe in promoting and growing our leadership from within the company and proactively invest in our people.

Free distribution subscription for employees – so you can experience the magic of releasing music worldwide (and give us valuable feedback!).

TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines.