IT SUPPORT TECHNICIAN

Wilson Lumber Company; Lincoln (AL); On-site; USD 21,000 - 34,000; Part time

Job summary

Wilson Lumber Company seeks a part-time IT Support Specialist to provide end-user and device support at the Huntsville site, setting up PCs, printers, and network devices while handling ticketed issues across multiple locations.

The role also covers cybersecurity operations, Microsoft 365 support, and OT system assistance, with up to 20 hours per week and travel of less than 20%. Independent work and teamwork are essential.

Qualifications

• Associate degree or pursuing related field in IT.
• CompTIA Sec+ CE or equivalent IT certification or willing to pursue.
• Willingness to learn programming languages and cybersecurity basics.

Responsibilities

• Provide end-user and device support across departments and branches.
• Set up and install PCs, laptops, printers, and network devices.
• Troubleshoot hardware, network, firewall, and VPN issues.
• Use ticketing system to document issue resolution promptly.
• Manage user accounts in the email system and access changes.
• Support cybersecurity operations and conduct audits as needed.
• Assist with OT systems and security-focused improvements.
• Document SOPs and contribute to process improvements.

Skills

End-user support

Device setup

Microsoft 365

Cybersecurity awareness

OT systems support

Education

Associate degree in Computer Science or related field

CompTIA Sec+ CE or equivalent IT certifications

Tools

Ticketing system

Email administration

Backups and recovery

Job description

Role SummaryThe IT Support Specialist provides part-time IT support across Wilson Lumber, troubleshooting computer issues, tracking and documenting resolutions through the ticketing system, and managing user accounts in the email system. This role supports Operational Technology (OT) systems, performs initial security event analysis, and assists with in-depth investigations as needed. The IT Support Specialist also contributes to the continuous improvement of software applications and network infrastructure security.Scope of the PositionThe IT Support Specialist is based at the Huntsville, AL site and supports 5 locations, including Huntsville, Madison and Tanner AL, Westmoreland and Fairview, TN. This is a part-time, non-exempt position scheduled for up to 20 hours per week, with specific days and hours coordinated with the Sr. IT Manager based on business needs. This position requires less than 20% travel to work sites.Key ResponsibilitiesEnd-User & Device SupportSupport all departments and branches in the use of computer-based programs, software, phones, and related tools.Set up and install new PCs, laptops, printers, and network devices.Troubleshoot and resolve PC, printer, and other hardware issues.Troubleshoot and resolve network, firewall, and VPN issues.Use the ticketing system to track and document issue resolution in a timely manner.Manage user accounts within the email system, including setup, updates, and access changes.Cybersecurity & Systems SupportConduct cybersecurity operations and periodic software/system audits.Perform initial security event analysis and assist with in-depth investigations as needed.Provide security and development solutions for Microsoft 365.Support OT (Operational Technology) systems as assigned.Monitor and maintain backups of the company's information systems.Documentation & Process ImprovementSupport and assist with inventory processes.Ensure end-user performance and efficiency by understanding best practices, building standard operating procedures/process design, documentation, and end-user training.Assist with the continuous improvement of software applications and network infrastructure security.Other ResponsibilitiesPrioritize duties in a manner consistent with departmental and organizational objectives.Follow any other job-related instructions and perform other job-related duties as requested by management.Position QualificationsLumber, retail, manufacturing, or supply chain experience desirable.Ability to work independently and as a member of a team.Willingness to advance in learning information technology and cybersecurity.Knowledge and/or willingness to learn programming languages.Exhibit creativity and innovation in business solutions.Broadly focused and able to manage multiple efforts concurrently.Microsoft 365 experience.Ability to maintain consistent, reliable attendance within a part-time schedule.Education and ExperienceAssociate Degree in Computer Science, related field, or pursuing a similar degree.CompTIA Sec+ CE or equivalent IT certifications, or willing to pursue the certifications.Physical RequirementsAbility to lift up to 50 lbs.Ability to crawl and work in tight spaces.Ability to climb ladders.Sit, stand, frequently.Adapt to various environments including production.