IT Support Technician

New Charter, LLC; Harahan, Northern (LA, KY); Hybrid; USD 36,000 - 44,000; Full time

Job summary

New Charter, LLC, through Commtech, is seeking an IT Support Technician to join our Harahan, LA team. This full-time, onsite role (35 hours per week) focuses on delivering responsive Tier 1 technical support for end users, using Microsoft 365, basic networking tools, and standard IT systems.

You will work with end users, engineers, and client stakeholders, handle about 10–15 tickets daily with strong communication, and grow technical knowledge.

Qualifications

• Strong customer service and professional bedside manner when supporting users.
• Excellent written and verbal communication skills.
• Ability to learn quickly in a fast-paced technical environment.
• Experience with MS 365 or IT systems is a plus.

Responsibilities

• Provide help desk support by handling Tier 1 tickets including password resets, basic network troubleshooting, and system troubleshooting.
• Manage an average of 10–15 support tickets per day while maintaining excellent customer service.
• Communicate effectively with end users to diagnose and resolve technical issues promptly.
• Escalate more advanced technical issues to senior engineering staff when appropriate.

Skills

Customer service

Communication skills

Fast learner

Curiosity for technology

MSP experience

High-volume support

Tools

Microsoft 365

Networking basics

Ticketing systems

Job description

At Commtech, a New Charter Company, we are seeking an IT Support Technician in Harahan, LA (in other companies this person could hold the title of Service Desk Specialist, Technical Support Engineer, Help Desk Support Specialist, CSR) to provide responsive technical support and deliver excellent end-user service for client environments. This is a full-time position at 35-hours-per-week. This is an onsite position based in Harahan, LA / Elmwood, LA In this role, you will work closely with end users, internal engineering teams, and client stakeholders to resolve Tier 1 technical issues using Microsoft 365, basic networking tools, and systems while maintaining strong communication throughout the support process. To be successful in this role, you demonstrate professionalism, communicate clearly with both technical and non-technical users, and efficiently manage multiple support requests while continuing to build technical knowledge and troubleshooting skills. We understand that great candidates may not meet every requirement listed. If you meet around 70% of the qualifications and are excited about this role, we encourage you to apply. General Job Duties Include* Provide help desk support by handling Tier 1 tickets including password resets, basic network troubleshooting, and system troubleshooting* Manage an average of 10–15 support tickets per day while maintaining excellent customer service* Communicate effectively with end users to diagnose and resolve technical issues promptly* Escalate more advanced technical issues to senior engineering staff when appropriateRequired Experience* Strong customer service and professional bedside manner when supporting users* Excellent written and verbal communication skills* Ability to learn quickly in a fast-paced technical environment* Excitement and curiosity for technology and IT support Preferred Experience* Previous technical support or IT-related experience or education* CompTIA A+ Certification (or willingness to obtain)* Experience working for a Managed Service Provider (MSP) is preferred but not required* Call center or high-volume customer support experience* Experience supporting Microsoft 365 (O365) environments or other IT systems CompensationThe compensation is expected to start at $40,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above. **Who We are:**At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. (*Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)* Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. **Ready to be part of a dynamic and supportive community where your unique skills and personality shine?** We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are! We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter. New Charter i*s committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.*At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are! Join us on our journey as we shape industries, redefine possibilities, and unlock the true potential of collective innovation. Be a part of New Charter, where collaboration, innovation, and excellence converge to create a future that’s nothing short of extraordinary. We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today!