IT Desktop Support

TEKsystems; Clinton (MD); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan - Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems is seeking a Desktop Support Technician to provide in-person hardware and software support at our Clinton, MD client site. The role requires working onsite, Monday–Friday 2p–10p, with one weekend per month.

The candidate will resolve end-user IT issues, assist with AD account management using Adaxes, and support mobile devices and Office applications. Candidates should have experience imaging PCs, configuring systems, and handling help desk tickets.

Qualifications

• Onsite Clinton, MD contract position.
• Experience imaging and configuring PCs.
• Strong hardware and software troubleshooting.
• End-user network troubleshooting including VPN/Wi‑Fi.
• Active Directory account management using Adaxes.
• Experience with Windows 10; Mac OS a bonus.
• Office installations and general app support (Outlook/Excel/Word).
• Experience with Help Desk ticketing systems.
• Supports Android and iOS devices.

Responsibilities

• Provide in-person hardware and software support.
• Troubleshoot and resolve end-user IT issues onsite.
• Assist with account creation, modification, and deletion in AD via Adaxes.
• Support mobile devices and office productivity software.
• Document and track incidents using the ticketing system.

Skills

Team player

Problem solving

Imaging PCs

Hardware repair

Software installation

Network troubleshooting

AD management

Windows 10

Mac OS (bonus)

Microsoft Office

Help desk tickets

Mobile devices

Tools

Active Directory

Adaxes

Job description

Our customer is hiring a Desktop Support Technician to work onsite in Clinton, MD. This person will be providing in person support for hardware and software related issues.

Shift: M-F 2p-10p

Must be able to work one weekend a month

Requirements

• Able to work in a team and independently, demonstrating problem solving skills.
• Experience imaging and configuring systems PC.
• Hardware break fix, software installation skills
• End user network trouble shooting skills around network adapters, wireless, and vpn clients.
• Active Directory account and group management skills (Create, modify, disable, add, remove. We use Adaxes as the interface to AD)
• Experience with Windows 10 OS, Any MAC OS SKILLS ARE A BONUS.
• Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)
• Experience with end Help Desk ticketing systems.
• Supports mobile devices (Android/IOS)

Additional Skills & Qualifications

Customer Service is an critical part of this job. The users have a varying understanding of technology which requires someone with strong patience and interpersonal skills.

Job Type & Location

This is a Contract position based out of Clinton, MD.

Pay and Benefits

The pay range for this position is $20.00 - $28.00/hr.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Clinton,MD.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regard to race, sex, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.