IT Support Technician

Stability Technology; Dallas (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

Stability Technology in Dallas, TX is seeking a hands-on IT Support Technician for a 4-month contract-to-hire role onsite. The position provides onsite and remote end-user support for laptops, desktops, and common software.

You will troubleshoot Google Workspace and Okta issues, manage requests in Jira, and assist with Slack and network connectivity. You’ll work with facilities and security teams, setup equipment for new hires, and ensure a reliable technology environment across office locations.

Qualifications

• Experience providing desktop or end-user technical support in an onsite environment.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple support requests and document work accurately.

Responsibilities

• Provide onsite and remote support for laptops, desktops, peripherals, accounts, and common software issues.
• Support users with Google Workspace applications, including Gmail, Calendar, Drive, and Meet.
• Assist with Okta access, sign-in, and multifactor authentication issues.
• Track incidents and service requests in Jira, documenting troubleshooting steps and resolutions.
• Support Slack and help resolve user access or functionality issues.
• Provide hands-on technology support at facilities, including troubleshooting network connectivity and Wi-Fi.
• Assist with badge system issues and coordinate with facilities or security teams when needed.
• Set up and configure equipment for new hires, office changes, and other workplace needs.
• Communicate clearly with users and follow up to ensure issues are resolved.

Skills

Customer service

Communication

Problem-solving

Multitasking

Tools

Google Workspace

Okta

Jira

Slack

Job description

This position is 4-months contract-to-hire and onsite for our client in Dallas, TX. Stability offers medical, dental, and vision benefits if needed during the contract period.

Position Summary

We’re partnering with a healthcare technology company seeking a hands-on IT Support Technician to provide onsite and remote technical support to employees. This person will troubleshoot end-user technology, support Google Workspace and Okta, manage requests through Jira, and help maintain reliable technology across office and facility locations.

Responsibilities

• Provide onsite and remote support for laptops, desktops, peripherals, accounts, and common software issues.
• Support users with Google Workspace applications, including Gmail, Calendar, Drive, and Meet.
• Assist with Okta access, sign-in, and multifactor authentication issues.
• Track incidents and service requests in Jira, documenting troubleshooting steps and resolutions.
• Support Slack and help resolve user access or functionality issues.
• Provide hands-on technology support at facilities, including troubleshooting network connectivity and Wi-Fi.
• Assist with badge system issues and coordinate with facilities or security teams when needed.
• Set up and configure equipment for new hires, office changes, and other workplace needs.
• Communicate clearly with users and follow up to ensure issues are resolved.

Qualifications

• Experience providing desktop or end-user technical support in an onsite environment.
• Working knowledge of Google Workspace, Okta, Jira, and Slack.
• Experience troubleshooting network connectivity and Wi-Fi in office or facility settings.
• Familiarity with employee badge systems or access control support.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple support requests and document work accurately.