IT Helpdesk Tech II — Onsite Dallas, Fast-Paced Support

OpenLoop; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Flexible Spending/Health Savings

Flexible PTO

401(k) + Company Match

Life Insurance, Pet insurance, and 더

Job summary

OpenLoop is seeking an IT Helpdesk Technician II to support employees and keep daily IT operations running onsite in Dallas. You will provide Tier 2/3 support, onboard new hires, and manage key SaaS tools such as Okta, Google Workspace, Zoom, Slack, Jira/Confluence, and Office 365.

The role emphasizes security compliance (HIPAA, SOC 2, HITRUST), collaboration with cross-functional teams, and continuous improvement of helpdesk processes.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field preferred.
• 4+ years of general IT experience, with at least 2 years of macOS and Windows enterprise management and MDM.
• Proficient in Okta, Google Workspace, Zoom, Slack, Jira/Confluence, and Office 365 administration.
• Strong cybersecurity knowledge and IT compliance familiarity (HIPAA, SOC 2, HITRUST).
• Excellent communication and customer service skills.
• Experience working in fast-paced or startup environments preferred.
• Familiar with ITIL incident management and service delivery practices.

Responsibilities

• Provide Tier 2 and 3 technical support via Slack, email, Zoom, and Jira.
• Onboard new employees: device setup, account provisioning, and tool access.
• Administer SaaS tools including Okta, Google Workspace, Zoom, Slack, Atlassian, and Office365.
• Troubleshoot networking and remote connectivity issues for work-from-home performance.
• Troubleshoot integration issues between systems, provision failures
• Improve and document helpdesk processes, workflows, and knowledge resources.
• Support IT initiatives like infrastructure upgrades, security enhancements, and integrations.
• Collaborate with cross-functional teams to uphold HIPAA, SOC 2, and HITRUST compliance standards.
• Proactively identify recurring issues and propose scalable, long-term IT solutions.

Skills

Tier 2/3 IT support

macOS management

Windows enterprise management

MDM management (JAMF/Mosyle/Kandji)

Okta administration

Google Workspace administration

Zoom administration

Slack administration

Jira/Confluence administration

Office365 administration

Cybersecurity basics

HIPAA/SOC 2/HITRUST familiarity

ITIL incident management

Customer service

Education

Bachelor's degree in IT/CS/IS or related field

Tools

Okta

Google Workspace

Zoom

Slack

Jira/Confluence

Office 365

Job description

OpenLoop is seeking an IT Helpdesk Technician II to support employees and keep daily IT operations running onsite in Dallas. You will provide Tier 2/3 support, onboard new hires, and manage key SaaS tools such as Okta, Google Workspace, Zoom, Slack, Jira/Confluence, and Office 365.

The role emphasizes security compliance (HIPAA, SOC 2, HITRUST), collaboration with cross-functional teams, and continuous improvement of helpdesk processes.