IT Support Technician

Technexus; Chicago (IL); On-site; USD 20,664 - 27,552; Part time

Job summary

Technexus in Chicago is looking for a motivated IT Helpdesk Intern to provide technical support and assist with various IT functions. The part-time position allows you to gain valuable experience in a dynamic environment.

The ideal candidate should have a strong foundation in IT principles, excellent problem-solving skills, and the ability to work both independently and collaboratively. Responsibilities include helping with network operations, handling help desk requests, and supporting software applications.

This internship offers hands-on experience and is perfect for grad students wanting to advance their IT skills.

Qualifications

• Strong understanding of operating systems (Windows, Mac OS, Linux).
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and analytical skills.

Responsibilities

• Support switch fabric, firewalls, and routers.
• Handle requests from tenants regarding network and device issues.
• Troubleshoot hardware and software issues.

Skills

Operating systems (Windows, Mac OS, Linux)

Networking concepts (TCP/IP, DNS, DHCP)

Problem-solving skills

Communication skills

Organizational skills

Job description

TechNexus is seeking a highly motivated and technically proficient graduate student to join our team as an IT Helpdesk Intern. This part time intern position offers a valuable opportunity to gain hands‑on experience in a dynamic, fast‑paced environment while supporting our team and operations. The ideal candidate will possess a strong foundation in IT principles and a passion for problem‑solving, and will have knowledge or experience in following areas:

Responsibilities

• Network Operations: Supporting switch fabric, firewalls, routers, and wireless access points, noting the network is sophisticated but often supportable remotely.
• Help Desk: Handling numerous requests from tenants and employees related to network, devices, and various issues, which can be urgent and time‑consuming.
• Audio Network: Including video, this network is also sophisticated, with a preferred support solution involving an audio engineer from the Opera and backup from Pentegra.
• Software and internal systems: Supporting applications like Zoom, HubSpot, and the website, with potential for remote management, and including higher‑level IT considerations like policies and security.
• Provide technical support to staff and collaborators, troubleshooting hardware and software issues.
• Assist with user account management, including setup and security administration.
• Support network‑related tasks, including basic troubleshooting of A/V equipment in conference/huddle rooms.
• Assist with data backup and recovery procedures.
• Contribute to documentation of IT processes and procedures.
• Support onboarding and offboarding of users.
• Respond to and manage Helpdesk tickets in a timely and professional manner.
• Assist with special IT projects as assigned.

Qualifications

• Strong understanding of operating systems (Windows, Mac OS, Linux).
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with database administration is a plus.
• Excellent problem‑solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail‑oriented with excellent organizational skills.
• Prior experience in an IT support role is a plus.

Our current needs support a part time position at this time. Unfortunately, a full time opportunity is not an option.