IT Support Tech

Mister Car Wash, Inc.; Milwaukee, Colorado Springs, Des Moines (WI, CO, IA); On-site; USD 30,000 - 47,000; Full time

Job summary

Mister Car Wash, Inc. is seeking an IT Support Tech to join our team. Provide Tier 1–2 IT support for internal users across multiple sites, troubleshoot hardware and software via the service desk, and escalate when needed.

You'll configure desktops, laptops, and peripherals, support LAN/WAN and VOIP connectivity, and maintain documentation in the ticketing system. Willingness to travel up to 25% and strong customer service skills are essential.

Qualifications

• High school diploma or GED required.
• Associate's degree in IT or related field preferred.
• Minimum 2 years IT support or related experience.
• Familiarity with Microsoft Office Suite and service desk platforms.
• Experience supporting diverse IT environments and troubleshooting hardware/software issues.
• Licenses/Certifications (preferred): CompTIA Fundamentals +/ CompTIA A+ or Comparable.

Responsibilities

• Provide Tier 1–2 IT support for internal users across multiple sites.
• Diagnose and troubleshoot hardware and software via the service desk.
• Build and configure desktops, laptops, and peripheral devices.
• Perform installs, updates, patching, and maintenance of software and IT assets per company standards.
• Support lifecycle management of IT equipment across locations.
• Assist with LAN/WAN, Wi‑Fi, VOIP, and connectivity troubleshooting.
• Develop and update technical documentation and user guides.
• Maintain service records in the ticketing platform.

Skills

Customer service

Communication skills

Time management

Multitasking

Networking

IT support

Education

High School Diploma or GED

Associate's degree in IT or related field

CompTIA Fundamentals / A+

Tools

Microsoft Office Suite

Service desk software

Job description

We're currently seeking an IT Support Tech to join our team!

What You Will Do:

Technical Support & Troubleshooting:

• Deliver Tier 1–2 support for internal users across multiple sites.
• Resolve a broad range of hardware and software issues via the service desk.
• Independently diagnose and troubleshoot complex problems; escalate where necessary.
• Foster relationships with end users through responsive communication and issue resolution.

System Configuration & Maintenance:

• Build and configure systems including desktops, laptops, and peripheral devices.
• Perform Installs, updates, patching, and preventative maintenance of software and IT assets per company standards.
• Support lifecycle management of IT equipment across locations.

Network & Infrastructure Support:

• Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting.
• Monitor and maintain network devices, addressing routine performance issues.
• Contribute to infrastructure improvements and system reliability.

Documentation & Field Support:

• Develop and update technical documentation and user guides.
• Maintain service records in the ticketing platform.

Note: The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary.

How You Will Shine:

Education:

• High school diploma or GED required.
• Associate's degree in Information Technology or a related field preferred.

Experience:

• Minimum of 2 years of experience in IT support or a related technical role.
• Familiarity with Microsoft Office Suite and service desk platforms.
• Experience supporting diverse IT environments and troubleshooting hardware/software issues.
• Licenses/Certifications (preferred):
• CompTIA Fundamentals +/ CompTIA A + or Comparable.

Ability to Travel:

• Up to 25%

Knowledge, Skills, & Abilities:

• Strong desire to learn and grow in a technical environment.
• Excellent customer service and organizational skills.
• Effective written and verbal communication abilities.
• Ability to multi-task and manage time efficiently.
• Proficiency in supporting diverse networks and IT systems.
• Willingness to travel frequently and adjust to changing schedules.