It Support Technician

TEKsystems; Brentwood (TN); Hybrid; USD 42,000 - 54,000; Full time

Job summary

TEKsystems is seeking an IT Support Technician (Tier 1 Help Desk) to join a Hybrid team in Brentwood, TN. You will be the first contact for employees, handling tickets, hardware support, and onboarding tasks in a Windows environment.

The ideal candidate has Help Desk or Desktop Support experience, strong customer service skills, and a eagerness to grow within IT Operations. This contract-to-hire role offers growth opportunities and hands-on IT exposure.

Qualifications

• Experience in Help Desk or Desktop Support.
• Strong communication and organizational skills.
• Familiarity with Windows environments and basic IT hardware.

Responsibilities

• Serve as the first point of contact for employee technical issues.
• Respond to Help Desk tickets and phone-based requests.
• Troubleshoot Windows OS, connectivity, and common end-user problems.
• Configure and deploy laptops/desktops and peripheral equipment.
• Assist with onboarding and provisioning of devices for new hires.
• Track and document IT assets and equipment across locations.
• Log incidents and resolutions in the ticketing system.
• Escalate complex issues to senior team members when needed.

Skills

Help Desk experience

Customer service

Windows troubleshooting

Tools

Ticketing system

Asset management software

Job description

IT Support Technician (Tier 1 Help Desk)

Job Details

• Job Title: IT Support Technician (Tier 1 Help Desk)
• Location: Brentwood, TN
• Work Arrangement: Hybrid
• Employment Type: Contract-to-Hire
• Contract Duration: 6 Months

Job Overview

We are seeking an IT Support Technician to join a growing IT Operations team supporting internal employees in a Microsoft Windows environment. This role is ideal for someone with Help Desk or Desktop Support experience who is passionate about delivering exceptional customer service and eager to expand their technical skills.

The IT Support Technician will serve as the first point of contact for end users, providing troubleshooting assistance, hardware support, asset management, and onboarding support. The ideal candidate is professional, communicative, highly organized, and motivated to grow within IT Operations.

Key Responsibilities

• Serve as the primary point of contact for employees requiring technical support.
• Respond to and resolve Help Desk tickets and phone-based support requests.
• Troubleshoot Windows operating systems, connectivity issues, and common end-user technical problems.
• Configure, image, deploy, and maintain laptops, desktops, and peripheral equipment.
• Support onboarding processes by preparing devices and technology resources for new employees.
• Receive, ship, track, and document IT equipment for remote and onsite employees.
• Maintain accurate asset inventory and hardware documentation.
• Record incidents, requests, and resolutions within the organization's ticketing system.
• Escalate complex technical issues to senior team members when appropriate.