IT Support Technician

Amer Technology, Inc; Austin (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Amer Technology, Inc. is seeking an IT support professional to install, repair, and maintain PCs and related systems. You will troubleshoot software/hardware failures, identify desktop network issues, and lead projects while mentoring junior technicians, delivering high-level executive support.

Ideal candidates have strong experience with Office 365 and MS Teams, Cisco Webex, and ServiceNow within enterprise environments; on-site work in Austin, TX is expected.

Qualifications

• 4+ years delivering executive-level IT support with high service standards.

Responsibilities

• Install, repair, and perform preventive maintenance on PCs and related systems.
• Troubleshoot and resolve software and hardware failures.
• Identify network issues affecting desktops and laptops.
• Provide technical training, create processes, and lead projects.
• Mentor and lead junior technicians locally.

Skills

Executive-level support

End-user support

Leadership

Troubleshooting

Tools

Office 365

MS Teams

Cisco Webex

ServiceNow

Job description

The worker will have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Troubleshoots and resolves software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. Provides technical support, training, process creation and leading various project efforts, and is an exceptional local leader and mentor to junior Technicians

Minimum Yrs of Experience, Skills, and Qualifications

4 Experience providing “white-glove” executive level support

5 Experience providing end-user support

5 Experience in supporting personal computer hardware and routine software installation

5 Experience troubleshooting IT hardware and peripherals in a enterprise environment

5 Experience support Microsoft Productivity tools such as Office 365 and MS Teams

4 Experience support video tele-conferencing solutions such as Cisco Webex

Preferred Skills and Qualifications

5 Experience creating technical knowledge articles

4 Experience utilizing ServiceNow in a support environment

5 Working in a multi-vendor environment for support operations