IT Support Technician

GCS Recruitment; Athens (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

GCS Recruitment in Athens, GA is seeking a hands-on IT Support Technician to maintain hardware, networks, and end-user tech in a mission-critical environment. You will build, image, configure, and deploy devices, troubleshoot issues, and support change management processes.

The ideal candidate has 1+ year of IT support experience, familiarity with Windows and basic Linux CLI, and solid networking knowledge, with the ability to work fast-paced, hands-on, and follow documented procedures.

Qualifications

• 1+ year of hands-on IT support, field services, infrastructure, or data center experience.
• Experience with hardware deployment and troubleshooting.
• Knowledge of Windows OS and basic Linux command-line usage.
• Understanding of networking fundamentals, cabling, and connectivity troubleshooting.

Responsibilities

• Build, image, configure, and deploy hardware and devices.
• Troubleshoot desktops, peripherals, connectivity, and network issues.
• Perform rack‑and‑stack activities, fiber cabling, and structured cabling work.
• Handle Layer 1/Layer 2 troubleshooting and device‑level fault isolation.
• Work tickets, perform routine maintenance, and support change management activities.
• Escalate issues when required and follow documented procedures.
• Support site technology operations and continuous improvement initiatives.

Skills

IT support

Hardware deployment

Desktop support

Networking basics

Troubleshooting

Windows OS

Linux basics

ServiceNow

CompTIA A+ (preferred)

Tools

ServiceNow

Job description

We're looking for a hands-on IT Support Technician to support hardware, infrastructure, and end-user technology in a mission-critical operations environment. This role is ideal for someone with experience in hardware deployment, desktop support, networking, or data center operations.

What You'll Do

• Build, image, configure, and deploy hardware and devices.
• Troubleshoot desktops, peripherals, connectivity, and network issues.
• Perform rack‑and‑stack activities, fiber cabling, and structured cabling work.
• Handle Layer 1/Layer 2 troubleshooting and device‑level fault isolation.
• Work tickets, perform routine maintenance, and support change management activities.
• Escalate issues when required and follow documented procedures.
• Support site technology operations and continuous improvement initiatives.

What We're Looking For

• 1+ year of hands‑on IT support, field services, infrastructure, or data center experience.
• Experience with hardware deployment and troubleshooting.
• Knowledge of Windows OS and basic Linux command‑line usage.
• Understanding of networking fundamentals, cabling, and connectivity troubleshooting.
• Strong problem‑solving skills and ability to work in a fast‑paced environment.
• ServiceNow experience is a plus.
• CompTIA A+ or equivalent experience preferred.

Ideal Candidate

A reliable technician who enjoys hands‑on work, follows processes, adapts quickly, and can confidently troubleshoot hardware and connectivity issues in a live operational environment.