IT Support Technician

Annapolis Micro Systems; Annapolis (MD); On-site; USD 80,000 - 105,000; Full time

Job summary

Join a forward-thinking company as an IT Support Technician, where you will be the first line of support for end-users, ensuring smooth IT operations. As part of a dynamic team, you'll tackle technical challenges, configure IT equipment, and assist users with Microsoft 365 applications. This role offers a unique opportunity to contribute to the health of an internal IT environment while working with cutting-edge technology in the defense and space manufacturing sector. If you're passionate about IT and eager to grow your skills in a supportive atmosphere, this position is perfect for you.

Benefits

Medical insurance

Vision insurance

401(k)

Disability insurance

Qualifications

• Bachelor's or Master's degree in Computer Science or related field.
• Experience in hardware/software installation and maintenance.

Responsibilities

• Resolve IT support tickets and troubleshoot user issues.
• Configure and install enterprise IT equipment.
• Maintain documentation and assist with network testing.

Skills

Troubleshooting

Desktop Support

Networking (TCP/IP, DNS, DHCP)

Hardware Installation

Microsoft 365

Education

Bachelor's in Computer Science

Master's in Information Systems

Tools

Active Directory

Microsoft 365 Applications

Job description

3 weeks ago Be among the first 25 applicants

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Annapolis Micro Systems provided pay range

This range is provided by Annapolis Micro Systems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $105,000.00/yr

Do you thrive on solving technical puzzles and helping others? Are you passionate about maintaining smooth IT operations and making tech work seamlessly for everyone? Can you balance hands-on hardware tasks with smart troubleshooting and detailed documentation?

Annapolis Micro Systems, Inc. is seeking a self-motivated and creative IT Support Technician to expand our world-class team. As the IT Support Technician, you will be responsible for helping to resolve technical issues, administering IT systems, and ensuring smooth day-to-day operations. As the first line of support for end-users, you’ll play a critical role in the health of our internal IT environment.

Envision yourself playing an important role on a growing team that supplies cutting-edge electronic products to all the major defense contractors, many Fortune 500 companies, and multiple government agencies. Join us and become part of the future of computing technology!

Responsibilities

• Answer IT support tickets. Perform troubleshooting to correct user issues and follow up until a solution is found. Respond to inquiries concerning systems operations and diagnose system hardware, software, network, and operator issues.
• Configure, test, and install enterprise IT equipment, including computers, monitors, printers, scanners. Install drivers, firmware, software packages, and operating systems.
• Monitor day-to-day operation of equipment and systems. Recommend and/or perform actions to correct software, hardware, equipment, or system problems on computers, conference room technology, networking equipment, and peripheral devices.
• Perform onboarding/offboarding processes (account setup and hardware deployment)
• Provide information and assistance to users using Microsoft 365 applications and services (Outlook, Teams, Excel, Project, etc).
• Help with internal documentation, procedures, policies, including CMMC tasks, and maintain detailed notes/changelog.
• Maintain equipment inventory and related documentation.
• Assist with network and security testing (wireless, wired, and security settings).
• Review and investigate low-level SIEM and Defender alerts.

Requirements

• Bachelor’s or Master’s in Computer Science, Information Systems or IT related degree
• Hardware/Software installation and maintenance experience
• Strong understanding of networking (TCP/IP, DNS, DHCP, segmentation)
• Excellent desktop troubleshooting and help desk support skills
• Ability to lift 50 lbs.
• Have received, or are willing to receive, a government-mandated vaccine

Desired Technical Background

• Strong knowledge of desktop operating systems
• Microsoft 365 applications
• Basic administration of Active Directory and Entra
• Familiarity of basic networking concepts
• 1-3 years of experience in a technical support or helpdesk role
• IT certifications (CompTIA Security+, Network+, Microsoft, etc.) are a plus

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer Hardware Manufacturing and Defense and Space Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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